Subject: Note Added - [#5551535] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 08:05:28 +0000

Hi ,    Nesreen Saeed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551535    Subject:  Returns   Requester: خلف الشمري    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dera <a id="OWAAM3443850EA725427F8BC9DD00BB89EB86" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shinil James</span></a> &amp;
<a id="OWAAM9ABAE23CD20D4D648197EC5C397B5ADC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Fadyah Alrawily</span></a> &amp;
<a id="OWAAMC33334CA75CD4F08A6A2B6F9249204D5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shabeer Fathul</span></a>
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<div class="MsoNormal">Could you please have a look into The Customer Complains <span style="font-size:10.5pt;font-family:-apple-system">
please investigate the issue and revert.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">a customer contacted us informing us that they visited Centrepoint branch in (othaim mall-Hail City). to make an exchange of items at 3:30 PM, but was told that there is a new policy
 that any returns or exchanges can only be made after 7:00 Pm. </span></div>
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">المتجر بمنطقة حائل بالعثيم مول تم الوصول للمتجر في تمام الساعه ٣ ونص مساء وعند طلب خدمة تبديل مشتريات اخبرتني الكاشير عن عدم توفر هذه الخدمه وانها محدده فقط عند الساعه السابعه مساء وهذه
 تعليمات من ادارة سنتربوينت الرئيسيه الكبرى وعند طلب مدير الفرع للتحدث معه اخبرت انه لايوجد احد بالفرع وسوف يتواجد المدير بحلول الساعه السابعه مساء مع العلم ان في سياستكم لايوجد تحديد وقت او يوم للأرجاع او الاستبدال وخرجت مع مشترياتي القديمه ولم تتم خدمتي ابدا
 مع العلم اني قادمه من مدينة جبة تبعد ١٠٠ كيلو عن منطقة حائل اذا كانت هذه لاتوجد في سياستكم ارجو محاسبه مدير الفرع وعدم التهاون</span></div>
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<div class="MsoNormal"><b>Regards</b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed</span></b></div>
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<div class="MsoNormal"><span style="color:black">Centrepoint - KSA</span></div>
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<b>Mobile</b>: +966 548779000</div>
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<b>Ext</b>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> 8 January, 2023 4:50 PM<br>
<b>To:</b> Nesreen Saeed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5551535] - Returns</div>
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<div class="MsoNormal"><a id="OWAAMA6E80B5A41644FEEA0741C58CE089C26" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 7, 2023 1:48 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Othaimmallhail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5551535] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">a customer contacted us informing us that they visited Centrepoint branch in (othaim mall-Hail City). to make an exchange of items at 3:30 PM, but was told that there is a new policy
 that any returns or exchanges can only be made after 7:00 Pm. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Name: Haifa Al-Shammari<br>
Customer Phone: 0535333681</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Attached customer invoice.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 5 Jan at 5:13 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">خلف الشمري
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">المتجر بمنطقة حائل بالعثيم مول تم الوصول للمتجر في تمام الساعه ٣ ونص مساء وعند طلب خدمة تبديل مشتريات اخبرتني الكاشير عن عدم توفر هذه الخدمه وانها محدده فقط عند الساعه السابعه مساء وهذه
 تعليمات من ادارة سنتربوينت الرئيسيه الكبرى وعند طلب مدير الفرع للتحدث معه اخبرت انه لايوجد احد بالفرع وسوف يتواجد المدير بحلول الساعه السابعه مساء مع العلم ان في سياستكم لايوجد تحديد وقت او يوم للأرجاع او الاستبدال وخرجت مع مشترياتي القديمه ولم تتم خدمتي ابدا
 مع العلم اني قادمه من مدينة جبة تبعد ١٠٠ كيلو عن منطقة حائل اذا كانت هذه لاتوجد في سياستكم ارجو محاسبه مدير الفرع وعدم التهاون</span></div>
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