Subject: Note Added - [#5501097] Update order status - Fodil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 23:28:51 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5501097    Subject:  Update order status - Fodil   Requester: في الغيث    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
	<div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div>Dear Centrepoint,</div>
<div><br></div>
<div dir="ltr">As nothing is pending from our side, We would like to inform you that we are proceeding with ticket # 353188 closure. Below is the summary for your reference.</div>
<div dir="ltr">
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> status update issue</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> we have asked for the approval but no response received from client side</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div>
<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>
<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353188" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353188</a></span>
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                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 28 Dec at  7:03 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
<div><br></div>
<div dir="ltr">Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.<br>
</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353188" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353188</a></span>
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<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div style="word-break: break-word">
<span style="font-weight: 700; font-size: 12.8px">Call: <span style="word-break: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595</span></span><div></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 27 Dec at  9:17 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav/Nisha,</div>
<div><br></div>
<div dir="ltr">
<div dir="ltr">
<span style="color: rgb(24, 50, 71)" dir="ltr">Let us know if you had a chance to look at our previous response regarding the approval request. If any assistance is required from our end kindly let us know. We will be happy to help you.</span> </div>
<div><br></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353188" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353188</a></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 25 Dec at  8:41 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear Gaurav/Nisha,</div>
<div><br></div>
<div dir="ltr">Please approve above request so that we can proceed further and also share us the timestamp.</div>
<div><br></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353188" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353188</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Akshita Bisht</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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                            On
                            Sun, 25 Dec at  7:42 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div>Greeting from FarEye! </div>
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<div>We have received your concern regarding manual status update. </div>
<div>We are working on the same and will revert you back as soon as we have an update or need any details to proceed further.</div>
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<div>To view the status of the ticket, please login to FarEye Support Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/353188" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353188</a>
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<tr><td style="box-sizing: border-box; font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Shashi Kumar</td></tr>
<tr style="box-sizing: border-box"><td style="color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="tel:+91%207065956595" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">+917065956595</a></td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
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<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 4px">    </td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration-line: underline; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
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