Subject: Note Added - [#5496071] Re: مشترياتك في طريقها إليك 6191564160
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 01:18:08 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5496071    Subject:  Re: مشترياتك في طريقها إليك 6191564160
   Requester: محمد كمال    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 353210 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> status update issue</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> we have asked for the approval but no response received from client side</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>
<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
</div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353210" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353210</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Akshita Bisht</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
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<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 28 Dec at  8:19 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav/Nisha,</div>
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<span style="color: rgb(24, 50, 71)" dir="ltr">Let us know if you had a chance to look at our previous response regarding the approval request. If any assistance is required from our end kindly let us know. We will be happy to help you.</span> </div>
<div><br></div>
</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353210" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353210</a></span>
</div>
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<div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Karan Kaushal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
</tr>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
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<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 26 Dec at  9:39 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav/Nisha,</div>
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<div dir="ltr">Please provide your approval so that we can proceed ahead with the request.<br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/353210" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/353210</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 26 Dec at  9:16 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi Team,<br><br>Problem Statement: <strong>Updating  order status</strong><br><br>Order Date :19/12/2022<br>Order ID:6191564160<br>Store code: Collection Point Delivery<br>Tracking ID:LM123570335<br><br>Assistance Required: <strong>Mark the order as delivered.</strong><strong dir="ltr"></strong><br>The customer confirmed to us that she has received the order on 25-12-2022.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box"> kindly update the order status.<br><br>Regards,</div>
<div dir="ltr">Aseel Qiad </div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 26 Dec at 12:38 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Updating C&amp;C order status<br><br>Order Date :19/12/2022<br>Order ID:6191564160<br>Store code: Collection Point Delivery<br>Tracking ID:LM123570335<br><br>Assistance Required: Mark the order as delivered.<br>The customer confirmed to us that she has received the order. kindly update the order status.<br><br>Regards,<br>CS Team</div></div>
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