Subject: Note Added - [#5512568] Late Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 04:11:21 +0000

Hi ,    bm olmmadinah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5512568    Subject:  Late Delivery   Requester: علي الحربي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear the shipment has been RTO.</div>
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<b><span style='font-size:12.0pt;font-family:"Viner Hand ITC";color:#002060'>Regards</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060'>,</span></b>
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<div class="MsoNormal" style="line-height:105%;text-autospace:none"><span style='font-family:"Viner Hand ITC";color:#4472C4'>Muhammad Hassan Siddique</span></div>
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<div class="MsoNormal" style="line-height:105%;text-autospace:none"><span style='font-family:"Viner Hand ITC";color:#4472C4'>Bm.OLM Madinah, KSA</span></div>
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<b><span style="font-size:8.0pt;line-height:105%;color:black"><img width="11" height="11" style="width:.1145in;height:.1145in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODA5Mzk5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wwAl5fDx2qm4AfpZZnmW9PvOO0TEPP0KYJZ5mQl56qg" data-id="2044008093992" alt="&#128222;"></span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'>Mob:
 +966571728385-+966544605244</span></b><b><span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'><br>
</span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'>Mail:</span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#A8D08D'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></b>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&amp;data=02%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C2633cb7fb5aa4058795408d8660cbb0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637371552304245214&amp;sdata=MHUGQaj19ZBf5IZiV%2FurUM324pBDuhEEcF5GQFdURBo%3D&amp;reserved=0" rel="noreferrer"><b><span style="color:#1F497D;text-decoration:none"><img width="147" height="34" style="width:1.5312in;height:.3541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODA5Mzk5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qfZ1uF59z_o2qi3ndtNaQfgFjbhuUa58MpM36eidUVI" data-id="2044008093994"></span></b></a><b><span style="color:blue">   </span></b>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-size:7.5pt;line-height:105%;font-family:"Arial",sans-serif;color:#5D6061'>PO Box 23679, Jeddah 21436, KSA
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<b><span style='font-size:7.5pt;line-height:105%;font-family:"Arial",sans-serif;color:#767171'>Western Province, KSA</span></b>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, December 27, 2022 6:42 PM<br>
<b>To:</b> bm olmmadinah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5512568] - Late Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order ID: 6192166297<br>
Tracking ID: FP1222220004895<br>
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Assistance Required: Need urgent delivery</span></div>
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Issue Description: The order was shipped but still not delivered to the customer.<br>
Please deliver the order on priority.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 27 Dec at 7:11 PM
<span class="separator">, علي الحربي &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">علي الحربي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> من فضلك ادخل اسمك<br>
<b>Customer: </b>علي الحربي<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6192166297<br>
<b>Bot: </b>طلبك في الطريق </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1222220004895" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1222220004895</a><br>
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يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0505312031</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا علي ,شكراً لتواصلك معنا. معك هيلة<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">رقم الجوال الموجود على الطلب هو 966505312031 هل الرقم صحيح ؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">نعم صحيح</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سأقوم برفع شكوى لشركة الشحن بسبب التأخير بتوصيل الطلب</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:04 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">علي الحربي</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ماهي شركة الشحن</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:05 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">علي الحربي</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">أنا ادهب واستلمها بنفسي</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:05 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">طلبك (6192166297) تم اختياره كتوصيل للمنزل</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:06 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">علي الحربي</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">نعم</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:07 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يمكنكم تتبع الطلب عبر موقع لاندمارك<br>
(<a href="https://cutt.us/Fareye" rel="noreferrer">https://cutt.us/Fareye</a>)<br>
<br>
من خلال رقم التتبع<br>
(FP1222220004895)</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:08 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:09 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">علي الحربي</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ماهي شركة الشحن</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:09 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شركة LMG</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:09 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:10 PM, 27th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">علي الحربي</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:10 PM, 27th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/693854865923895" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</blockquote>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5512568:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
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