Subject: Ticket Assigned - Shukran Issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 13:41:12 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Shukran Issue Sana Salman                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  sana salman Bot:  Hi sana salman, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545933783            05:21 PM, 25th Dec                   Hilah                   Hi Sana Salman   . Thank you for contacting us. My name is Hilah. How may I help you today?           05:22 PM, 25th Dec                     Sana Salman                    yes           05:22 PM, 25th Dec                     Sana Salman                    i have been trying to order by card           05:22 PM, 25th Dec                     Sana Salman                    since night           05:22 PM, 25th Dec                     Sana Salman                    its giving me error           05:23 PM, 25th Dec                   Hilah                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           05:23 PM, 25th Dec                     Sana Salman                    ok           05:23 PM, 25th Dec                     Sana Salman                    i will try that           05:23 PM, 25th Dec                     Sana Salman                    and secondly           05:23 PM, 25th Dec                     Sana Salman                    i am still having trouble in having my sukran points           05:24 PM, 25th Dec                     Sana Salman                    its stilll not  available in app           05:24 PM, 25th Dec                     Sana Salman                    and website           05:24 PM, 25th Dec                   Hilah                   Could you please share your order number so that I can assist you further?           05:25 PM, 25th Dec                     Sana Salman                    on contacting shukran team. they said my account is fully active           05:25 PM, 25th Dec                     Sana Salman                    its not about the order           05:25 PM, 25th Dec                     Sana Salman                    its the shukran points which is available during trasaction           05:25 PM, 25th Dec                     Sana Salman                    i am unable to see it on my account during transaction           05:26 PM, 25th Dec                   Hilah                   could you share your Email that is linked to your shukran account           05:26 PM, 25th Dec                     Sana Salman                    [email-masked]           05:27 PM, 25th Dec                   Hilah                   thank you           05:27 PM, 25th Dec                   Hilah                   Please allow me a moment to check this for you.           05:27 PM, 25th Dec                     Sana Salman                    thanks           05:27 PM, 25th Dec                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           05:28 PM, 25th Dec                   Hilah                   so your problem is when placing an order, paying through shukran points is not available?           05:29 PM, 25th Dec                     Sana Salman                    yes           05:29 PM, 25th Dec                   Hilah                   could you please share a screenshot showing that the option to pay with shukran points is not available           05:30 PM, 25th Dec                     Sana Salman                    wait           05:30 PM, 25th Dec                   Hilah                   Hi, I'm not getting a response from you. Are we still connected?           05:33 PM, 25th Dec                     Sana Salman                    yes           05:33 PM, 25th Dec                     Sana Salman                             05:34 PM, 25th Dec                     Sana Salman                    you can c           05:34 PM, 25th Dec                     Sana Salman                    points up           05:34 PM, 25th Dec                     Sana Salman                    showing in shukran           05:34 PM, 25th Dec                     Sana Salman                    bt not in checkout           05:34 PM, 25th Dec                   Hilah                   could you go to the pay page, by pressing checkout now           05:35 PM, 25th Dec                     Sana Salman                    ok           05:37 PM, 25th Dec                     Sana Salman                             05:38 PM, 25th Dec                   Hilah                   thank you           05:39 PM, 25th Dec                   Hilah                   Please accept our apologies for the inconvenience caused           05:39 PM, 25th Dec                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:39 PM, 25th Dec                   Hilah                   we will keep you updated on           05:39 PM, 25th Dec                   Hilah                   [email-masked]           05:39 PM, 25th Dec                     Sana Salman                    ok           05:40 PM, 25th Dec                     Sana Salman                    thankyou           05:40 PM, 25th Dec                   Hilah                   you're most welcome           05:40 PM, 25th Dec                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5503975