Subject: Note Added - [#5397983] Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 09:50:03 +0000

Hi ,    Zamil Ahamed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5397983    Subject:  Feedback or suggestions   Requester: سعد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>In case if few customers create issues for Music then please switch off the same for sometime until the customer is inside the store so that we respect the customers request, once he leaves
 you can replay the music.</span></div>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Zamil</span></div>
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<div>From: Abhilash Kuttalam &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 12:46 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Omar Bouqsomati &lt;[email-masked]&gt;; Max Jubailfanateer &lt;[email-masked]&gt;; Manoj Gahlot &lt;[email-masked]&gt;; Zamil Ahamed
 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5397983] - Feedback or suggestions</div>
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<div class="MsoNormal">Adding <a id="OWAAM8E98447FBC3E4F59A6B20E5C59690232" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manoj Gahlot</span></a>
<a id="OWAAMA3B73F3AAE004D8AA1D5547D3CCE122D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zamil Ahamed</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 12:16 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Omar Bouqsomati &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Jubailfanateer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5397983] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi <a id="OWAAMEBABC3D6781140C3AB3623B97FA8E03A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Omar</span></a>
<a id="OWAAMFF5612F4EC9148A0B08B3D23B6F5CE1C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Jubailfanateer</span></a>,</div>
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<div class="MsoNormal">Reminder on the below issue. Call customer and resolve.</div>
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<div class="MsoNormal">Customer Name: Saad Ramadan</div>
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<div class="MsoNormal">Customer Phone: 0556999908</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY1NzcyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qJDnEgsQe3opSu67XWs8Ed9aokpntdjJGMTSQ77UcC8" data-id="2044007657727" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 8, 2022 8:59 AM<br>
<b>To:</b> Omar Bouqsomati &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Jubailfanateer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5397983] - Feedback or suggestions</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer contacted us to complain about the loud music inside the Max store, and he complained to the store management and was informed that they were ordered by the upper management
 to do so and they cannot turn off the music.</span></div>
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Please check and try to solve the problem because the customer told us that he will visit the store again.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Name: Saad Ramadan</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Phone: 0556999908</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Email:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Note: Attached cx invoice.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 4 Dec at 9:44 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">سعد
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">شاكر لكم ردكم وبإنتظار إتصالكم!</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">الاسم: سعد رمضان</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">الجوال: ٠٥٥٦٩٩٩٩٠٨</span><span style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY1NzcyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HhZFzrf3Z7dBYAc-Aa3nL9LyfZKgDUFWivQmhagEcqE" data-id="2044007657728" alt="Image removed by sender. image"></span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">On 3 Dec 2022, at 11:24 AM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا،</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا على تواصلك معنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نأسف حقًا لسماع أنكم لم تحضو بمعاملة جيدة من قبل موظف متجرنا. هذه بالتأكيد ليست التجربة التي نريد أن يحصل عليها عملاؤنا عندما يتسوقون معنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نأخذ مثل هذه الأمور على محمل الجد. لقد أرسلنا الآن ردود الفعل إلى متجرنا وهم بالتأكيد سوف يتخذون إجراءات الازمة في هذا الشأن.</span>
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كما نرجو منكم تزويدنا بالبيانات التالية ليتم ارسالها لفريق المتجر ونتمكن من مساعدتكم على أكمل وجه ممكن.</span>
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<span lang="AR-SA" style="font-size:10.5pt">- صورة توضح فاتورة الشراء.</span>
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<span lang="AR-SA" style="font-size:10.5pt">- الاسم الكامل</span>
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<span lang="AR-SA" style="font-size:10.5pt">- رقم الهاتف </span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد بالاتصال بنا في حال وجود اي استفسارات اخرى.</span>
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<span lang="AR-SA" style="font-size:10.5pt">تحياتنا ,</span>
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<span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Max</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> فريق دعم العملاء.</span>
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