Subject: Note Added - [#5442904] Late C&C - Fodil
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 09:45:45 +0000

Hi ,    KSA Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5442904    Subject:  Late C&C - Fodil   Requester: جودي    Note Content:   <div dir="ltr">
<div class="gmail_default" style="font-size:small">
<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>Dear
Team,</span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'> </span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>We
tried contacting the customer but no answer.</span></div>
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<span style="color:rgb(34,34,34)">Thanks &amp; Regards, </span><br style="color:rgb(34,34,34)"><div dir="ltr" style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><div style="font-weight:400"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr">
<div>
<span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:black">Fadia Abdullatif</span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:rgb(68,68,68)"> </span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc">|</font></span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc"> </font></span><b style="color:rgb(68,68,68);font-family:arial,helvetica,sans-serif;font-size:small">Customer Support Group</b><span style="font-family:Arial,sans-serif"><span style="color:rgb(102,102,102);font-size:13.3333px"><b><br></b></span></span><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)">M:</span><font><span style="font-size:9pt"><font color="#282828">  +966 54 238 7485</font><font color="#eeeeee"> |</font><font color="#282828"> </font></span></font><span style="color:rgb(102,102,102);font-family:Arial,sans-serif;font-size:12px">E: </span><a href="mailto:[email-masked]" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank">[email-masked]</a><span style="color:rgb(102,102,102);font-size:9pt;font-family:Arial,sans-serif"> </span>
</div>
<div><img src="https://www.fodel.com/assets/images/logo.png" width="200" height="66"></div>
</div></div></div></div></b></div></div></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Dec 10, 2022 at 3:23 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Team, <br><br>Problem Statement: Late delivery<br><br>Order ID: 6188640315<br>Tracking ID: LM225777702<br><br>Assistance Required: Need urgent delivery</div>
<div dir="ltr">
<br>Issue Description: The order was shipped but still not delivered to the customer.<br>Please deliver the order on priority.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div></div>
<div>
                          <blockquote>
                            On
                            Sat, 10 Dec at  4:07 PM
                            <span>,  جودي &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <table style="margin-left:auto;margin-right:auto">  <tbody>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>
<b>Bot: </b> Hi, welcome to MaxFashion.<br><br><br>&#128075;مرحبًا بك في ماكس فاشون<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128230; حالة الطلب<br><b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br><b>Customer: </b> 6188640315<br><b>Bot: </b> طلبك في الطريق &#128666; <br><br><br>تتّبع طلبك هنا: <br> <br><br> يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br>
</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">03:53 PM, 10th Dec</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>مرحبا جودي ,شكراً لتواصلك معنا. معك هيلة<br>كيف يمكنني مساعدتك؟</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:54 PM, 10th Dec</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>رحت استلم الطلب وطلب رقم  للتحقق بس ما وصلني اي رقم</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">03:54 PM, 10th Dec</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>كيف اقدر استلم الطلب ؟</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">03:55 PM, 10th Dec</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>دقيقة من فضلك ليتم التحقق<br>إبقى معنا</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:55 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:57 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>هل الرقم 966553026515 صحيح ؟</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:57 PM, 10th Dec</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>ايه صح</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">03:57 PM, 10th Dec</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>طلبك لم يتم توصيله إلى نقطة الاستلام بعد</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:59 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>سأقوم برفع طلب لاستعجال توصيله إلى النقطكة</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:59 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>سنوافيك بالمستجدات على البريد الإلكتروني</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:59 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">03:59 PM, 10th Dec</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>الا طلبي وصل للمحطة وطلعوه للتسليم لكن المشكله الرقم ما وصلني وماقدرت استلم الطلب</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:00 PM, 10th Dec</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>كيف اقدر اغير الايميل ?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:01 PM, 10th Dec</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>حالما يكون جاهز للاستلام سيصلك الرمز كرسالة نصية</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:02 PM, 10th Dec</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>هل قصدك تغيير البريد الإلكتروني على حسابك ؟</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:02 PM, 10th Dec</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>المفروض الاستلام الاربعاء 7 ديسمبر</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:03 PM, 10th Dec</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>ايه البريد</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:03 PM, 10th Dec</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>نعتذر بصدق عن المشكلة التي تواجهها، ونود إعلامكم أنه لا يمكننا إجراء أي تغييرات على عنوان البريد الإلكتروني المسجل بمجرد إنشاء الحساب لأسباب أمنية، ننصحك ببساطة بإنشاء حساب جديد بعنوان البريد الإلكتروني الجديد الذي ترغب في استخدامه معنا.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:04 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>طلبك لم يتم توصيله إلى نقطة الاستلام بعد</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:04 PM, 10th Dec</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>سأقوم برفع طلب لاستعجال توصيله إلى النقطة</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:05 PM, 10th Dec</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">جودي</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>تمام</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">04:05 PM, 10th Dec</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">04:06 PM, 10th Dec</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/687175257592363" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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                          </span>
</blockquote>
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