Subject: Ticket Assigned - Late delivery - WWD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 06:49:39 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery - WWD burhaida                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi burhaida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6188124414 Bot:   Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:38 AM, 10th Dec                   Hilah                   HiBurhaida . Thank you for contacting us. My name is Hilah. How may I help you today?           10:38 AM, 10th Dec                     burhaida                    why was it cancelled? and how many dyas already has passed only now you message           10:38 AM, 10th Dec                     burhaida                    what was the reason? and which item did you cancel?           10:39 AM, 10th Dec                   Hilah                   Please allow me a moment to check this for you.           10:39 AM, 10th Dec                     burhaida                    you know what? few days ago an agent contacted me and asked for my location and i sent it to him, and unexpectedly you are telling me the order was cancelled, its unacceptable           10:41 AM, 10th Dec                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           10:41 AM, 10th Dec                   Hilah                   We would like to inform you that order (6188124414) has been returned to our warehouses because we are unable to deliver the order within the specified time, and if you wish to order, please request again and we assure you of to deliver the order on time.           10:41 AM, 10th Dec                   Hilah                   We know that you expect the highest levels of service from our company, and we are very sorry for our lack of compliance with the basic standards and the delay we have caused to deliver the order.           10:41 AM, 10th Dec                   Hilah                   We also assure you that a request has been filed with the concerned party not to repeat this experience in the future.           10:41 AM, 10th Dec                     burhaida                    6188057264 what about this?           10:42 AM, 10th Dec                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:42 AM, 10th Dec                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           10:43 AM, 10th Dec                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           10:43 AM, 10th Dec                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:43 AM, 10th Dec                   Hilah                   we will keep you updated on           10:43 AM, 10th Dec                   Hilah                   [email-masked]           10:43 AM, 10th Dec                     burhaida                    i need an update asap for that order please           10:44 AM, 10th Dec                     burhaida                    6188057264           10:45 AM, 10th Dec                   Hilah                   we will update you as soon as we hear from the relevant team           10:45 AM, 10th Dec                     burhaida                    because only 2 items were refunded, the other one wasn’t           10:46 AM, 10th Dec                     burhaida                    so please update me asap           10:46 AM, 10th Dec                   Hilah                   we will           10:47 AM, 10th Dec                   Hilah                   Do you have any other inquiries that we can help with?           10:47 AM, 10th Dec                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:48 AM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5441187