Subject: New Reply Received - Late Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 06:11:12 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Late Delivery  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Yes, the driver contacted me one three days and i responded to him at the same time on all three days and i kept waiting for him also on all three days but he didnt come to deliver and didnt respond when i called him.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I am sending the screenshot of the whatsapp chat as proof.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Kindly check.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I really dont appreciate such reponse from your side.</div>
<div id="ms-outlook-mobile-signature" dir="auto">
<div>
<br>
</div>
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 8, 2022 9:03:25 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5386433] - Late Delivery
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div>Dear Customer,</div>
<div> </div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>
<br>
 <br>
We sincerely apologize for this inconvenience caused to you.</div>
<div> </div>
<div>We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order: 0543132108 thrice on 3 different days but didn't receive any response from your end.</div>
<div> </div>
<div>The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items. Once the items are received at warehouse, a refund for the same will be processed and you
 will receive an email notification for the same.</div>
<div> </div>
<div>We would request you to please simply order the same items again from our website if available.</div>
<div> </div>
<div>We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>
<div> </div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Thanks,</div>
<div>Max Support Team</div>

</div>
</div>
</blockquote></div>

Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044006624742'>Screenshot_20221201-211543_WhatsApp.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5386433