Subject: Note Added - [#5353043] Voucher request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 08:47:31 +0000

Hi ,    Nisha Balakrishna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5353043    Subject:  Voucher request   Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM29CD5D6F99E05D458920369AD8BFD947" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arbaz Ahmed</span></a> fyi</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<b><img width="132" height="63" style="width:1.375in;height:.6562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTc4NTU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5L9xeCs5WtPD8ghs2OxNCW2z_6t3TIHrs1vXisG9RTQ" data-id="2044005785543" alt="Logo

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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Senior Ecommerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Landmark Group</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Centrepoint &lt;[email-masked]&gt;<br>
<b>Date: </b>Sunday, November 27, 2022 at 6:44 PM<br>
<b>To: </b>Nisha Balakrishna &lt;[email-masked]&gt;<br>
<b>Cc: </b>Taskin Shaikh &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#5353043] - Voucher request</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Please create a voucher for the given details:<br>
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Concept: CEntrePoint<br>
Country: KSA<br>
Value: 59 SAR<br>
Th value: 60 SAR<br>
Validity: 3 months<br>
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Thank you for your help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 26 Nov at 9:34 PM
<span class="separator">, [email-masked] &lt;[email-masked]&gt; wrote: </span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi hello, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128184;</span><span style="color:#3F3F46"> Refund Information<br>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Returned some items? Here's how your refund works
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.</span></div>
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</span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128181;</span><span style="color:#3F3F46"> - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Dear customer, Good evening, My name is Asmaa, I will be happy to assist you.<br>
<b>Customer: </b>Salam alaikum.<br>
<b>Customer: </b>I bought and returned at bad to store in exchange of credite voucher<br>
<b>Customer: </b>But then voucher expired<br>
<b>Customer: </b>Still centrepoint owes me my money<br>
<b>Customer: </b>The bag was worth 59 riyals<br>
<b>Agent: </b>We sincerely apologize for the inconvenience. However, we are unable to activate the voucher once again as it has expired<br>
<b>Customer: </b><a href="https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/c4bb6d5d9c9414a93f12feb79ab9fd0cc80224f2/0389e1526acd177ffeb2a0836d8d62fff8939c62/e72ddf4eec697dc2a83a3031edfb10da4d946002" rel="noreferrer">IMAGE</a><br>
<b>Agent: </b>We sincerely apologize for the inconvenience. However, we are unable to activate the voucher once again as it has expired<br>
<b>Customer: </b>I understand but it was my rightful refund<br>
<b>Customer: </b>Centrepoint has the item and the money i paid for<br>
<b>Customer: </b>Money should be returned<br>
<b>Customer: </b>It would be very nice if u could issue me a gift voucher of same mount<br>
<b>Customer: </b>Amount<br>
<b>Agent: </b>Could you please share your order number so that I can assist you further?<br>
<b>Customer: </b>Or send me 59 riyals in my credit<br>
<b>Customer: </b>It was bought from and return to store<br>
<b>Customer: </b>I shared the credite voucher with u<br>
<b>Customer: </b><a href="https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/c4bb6d5d9c9414a93f12feb79ab9fd0cc80224f2/0389e1526acd177ffeb2a0836d8d62fff8939c62/e7f83bc8c0e85476df39757456efc2d99362fbd4" rel="noreferrer">IMAGE</a><br>
<b>Agent: </b>Could you please share your order number so that I can assist you further?<br>
<b>Agent: </b>Hi, I'm not getting a response from you. Are we still connected?<br>
<b>Agent: </b>As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I bought and returned at bad to store in exchange of credite voucher</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">But then voucher expired</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1046" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1045" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1044" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1043" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It was returned to store</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1042" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1041" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It was not online order</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1040" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I purchsed and returned it to store</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1039" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Now they say i should contact online customer service</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:29 PM, 26th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1038" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We can only issue a voucher for online shopping, are you ok with that ?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:30 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1037" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:30 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1036" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The amount is 59 riyals</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:31 PM, 26th Nov</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1035" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How to use that online voucher</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:31 PM, 26th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1034" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ok I will put a request for you to issue a voucher for 59 SAR , for centrepoint online shop</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:32 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1033" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How to use that voucher?</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:32 PM, 26th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1032" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:33 PM, 26th Nov</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1031" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:33 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1030" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:33 PM, 26th Nov</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1029" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">For your help</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:34 PM, 26th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1028" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will give you the voucher code on</span></div>
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</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">[email-masked]</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:34 PM, 26th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1027" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">you're most welcome</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:34 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:34 PM, 26th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hello</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1025" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">When should i expect the voucher</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:34 PM, 26th Nov</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/658153905545264" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5353043:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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