Subject: Note Added - [#5084283] Refund Issue
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Nov 2022 12:23:07 +0000

Hi ,    Mohammed Athar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5084283    Subject:  Refund Issue   Requester: Lillie.sweet88    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Customer bank details are incorrect.</div>
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<div class="MsoNormal">Please provide the correct IBAN,Account name &amp; Bank name to process the refund again.</div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 15, 2022 10:26 PM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5084283] - Refund Issue</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5084283" rel="noreferrer">#5084283</a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist us on processing the following refund of the order ID: 6169431407 and hybris ticket NO: 08927017</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">customer bank details have already been updated, please assist to do bank transfer here.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 15 Nov at 9:33 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">عملية المرتجعات</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">تريد إرجاع منتج؟ لا توجد مشكلة </span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">يمكنك الإرجاع خلال 3 خطوات سهلة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة
</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>"<span lang="AR-SA" dir="RTL">حسابي</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>".<br>
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<span lang="AR-SA" dir="RTL">قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">أو اتصل على 8001111629 وسيقوم فريقنا بترتيب استلام المنتج منك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة</span><br>
<a href="https://helpsa.maxfashion.com/ar/support/home" rel="noreferrer">https://helpsa.maxfashion.com/ar/support/home#</a><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
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<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">السلام عليكم منال ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك أسماء. كيف يمكنني مساعدتك ؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL">ما زلنا نتابع قضيتك الرجاء منحنا مزيدا من الوقت حتى نقدم الحلول المناسبة. وقد تم رفع الامر الى الجهات المعينة مسبقا</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> <span lang="AR-SA" dir="RTL">كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></span></div>
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