Subject: New Reply Received - Reschedule Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 12:08:01 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Reschedule Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/505WBz3MM_75k2vMzXNYzQ~~/AALN9wA~/RgRlXJ2cPVcDc3BjQgpjdhxqe2N0dsLEUhpzdXBwb3J0QHNwbGFzaGZhc2hpb25zLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,<br>
<br>
Well noted. The order is now scheduled to be delivered on 30/11/2022.<br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/11/2022 3:30 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5308119] - Reschedule Delivery<br>
 
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<div dir="ltr">Hi Team, <br>
​<br>
Problem Statement: Reschedule Delivery<br>
<br>
Order ID: 6182626833<br>
Tracking ID: SD008605157<br>
<br>
Assistance Required: Need to reschedule delivery</div>

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Issue Description: customer contacted us and asked us to reschedule the delivery of their order to the date 30/11/2022, Kindly check if is it possible to delay the delivery t0 30/11/2022.</div>

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<div style="margin-top:0px;margin-bottom:1rem">Thank You,<br>
Splash Support Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 20 Nov at 4:06 PM <span class="separator">, cathy eit &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">cathy</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/C.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> Hi, welcome to Splash Fashions&#128075;مرحبًا بك في سبلاش<br>
		<b>Bot: </b> ✍️ Please enter your name<br>
		<b>Customer: </b> cathy<br>
		<b>Bot: </b> Hi cathy, what do you need help with?<br>
		<b>Customer: </b> &#128205;Store Location<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">Looking for a Babyshop store near you? Just tap on the link below&#128071; and choose your city.</span></div>

		<div><span class="separator"><a href="http://www.splashfashions.com/sa/en/storelocator" rel="noreferrer">www.splashfashions.com/sa/en/storelocator</a></span></div>

		<div><span class="separator">Happy shopping!&#128717;️ </span></div>
		<br>
		<span class="separator"><b>Bot: </b> Before you go, would you like to rate our Customer Service<br>
		<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> Please enter your Email address<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> Please enter your Phone number<br>
		<b>Customer: </b> 9665363738832</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:57 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Hi Cathy. Thank you for contacting us. My name is Hilah. How may I help you today?</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:57 PM, 20th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">cathy</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/C.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Ok i need help to re scheduley order i really need it for my son. But my salary will come 10 days from now. I want to re schedule the delivery if there's no problem</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:59 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Could you please share your order number so that I can assist you further?</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">03:59 PM, 20th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">cathy</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/C.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Order number 6182626833</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">04:01 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">04:01 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">04:02 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
		<br>
		We request you to please allow us some time so we can work on this and do the needful.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">04:02 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">we will keep you updated on</span></div>

		<div><span class="separator">[email-masked]</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">04:02 PM, 20th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">cathy</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/C.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Can i request to deliver it this 29 or 30th day this month'?</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">04:02 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">I will a put a request with the shipping company, once we hear from them we will send an email</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">04:03 PM, 20th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">cathy</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/C.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Hello are you still there?</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">04:03 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">I will a put a request with the shipping company, once we hear from them we will send an email</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">04:04 PM, 20th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">It was a pleasure to assist you. Thank you for shopping with us.<br>
		<br>
		Have a wonderful day.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">04:06 PM, 20th Nov</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/680715203828022" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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