Subject: Note Added - [#5242615] Warrenty problem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 11:43:50 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5242615    Subject:  Warrenty problem   Requester: Sarfraz Mahesar    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM3289298AC9644426BEF82F57F0141B8B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Unfortunately, this item is not available in stock. Please issue the GV of same amount to customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 19 November 2022 9:55 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5242615] - Warrenty problem</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Ankkur,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Attached is an image of the damaged school bag. as requested.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 15 Nov at 2:15 PM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Hi
<a id="OWAAMC3907F8E20FD4071ACEA562A07B55D19" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Can you please ask customer to share the image of damage school bag?</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Regards,<br>
Ankur</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 13 November 2022 3:10 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5242615] - Warrenty problem</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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Dear Ankkur,<br>
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Kindly check the below:<br>
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Order ID: 6159286672<br>
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Item ID: 162548712 - Movom - Movom Printed Trolley Backpack with Adjustable Straps - 20 inches<br>
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The customer informed us that the item has a damage as the zipper is not working . As the item has a warranty, the customer visited the store but they didn't assist him.<br>
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Kindly check and let us know of the solution.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 10 Nov at 9:20 PM
<span class="separator">, Sarfraz Mahesar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b>Bot: </b>Hi sadia satrfraz, what do you need help with?<br>
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<span style="color:#3F3F46">No problem.
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hey. Two months ago i bought a school bag</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It had a one year warranty</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It was expensive so it shouldnt be like this.</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1055" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6159286672</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:08 PM, 10th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1054" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">have you visited the store to help you with the problem</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:08 PM, 10th Nov</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
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<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1053" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No i wanted to ask u first</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:09 PM, 10th Nov</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1052" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">What should i do</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:09 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1051" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Shall i visit the store??</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:10 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1050" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Will they solve the issue??</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:10 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello?????</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:10 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1048" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is the zip on all thre bags not working?</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:10 PM, 10th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1047" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Nah. The black movam bag</span></div>
<div></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:10 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
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</div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="1080" height="2399" style="width:11.25in;height:24.9916in" id="_x0000_i1045" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_dfc7f145173b000cddd3ade65346b88b2adfad0b7e1aa15e3d51f37084959a1d/img_r3lnfr66ct_fa87435d29e5bb0e0a883af0755b132c77e1633677cf44b2f193ba6caec778ce.jpeg"></span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 PM, 10th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This black bag</span></div>
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</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">thank you</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for the inconvenience caused</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 10th Nov</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
<br>
We request you to please allow us some time so we can work on this and do the needful.</span></div>
<div></div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will keep you updated on</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
<div></div>
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</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 10th Nov</span></div>
<div></div>
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</div>
</div>
</div>
</td>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Do i need to visit the shop??</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 10th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How much time will they take?</span></div>
<div></div>
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</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">My kids school in on monday. Please solve the issue before that</span></div>
<div></div>
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</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 10th Nov</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I didnt buy cheap bags from local stores as i truted your store but it seems that i was wrong</span></div>
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</div>
<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 10th Nov</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 10th Nov</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">no need to visit the store</span></div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
<div></div>
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</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will escalate the issue to the relevant team</span></div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Well if your expensive bags are like this and wouldnt even work for atleast an year then its better to buy bags from local shops</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Atleast i wont regret it.</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok well thank you for your time.</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hope you people can solve my issue</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 10th Nov</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
<div></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.</span></div>
<div></div>
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</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:19 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">So is it done?? Shall i go now?</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:19 PM, 10th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Would you atleast reply</span></div>
<div></div>
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</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:19 PM, 10th Nov</span></div>
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</td>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">sadia satrfraz</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Bye</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:19 PM, 10th Nov</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" style="min-width: 100%">
<tbody>
<tr>
<td style="padding:0cm 15.0pt 0cm 15.0pt">
<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/671005942273408" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span> </div>
<div>
</div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5242615:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
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<div></div>
<div></div>
</div>
</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<div></div>
<div></div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5242615:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
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</blockquote></div>