Subject: Note Added - [#5219466] Damaged Item WWD
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 07:24:16 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5219466    Subject:  Damaged Item WWD   Requester: Abdullah.mehmadi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM090B497D828C4C4E8ECC47F16E403B35" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">The below customer damage returned replace has been done as on yesterday. Kindly closed the issue.</div>
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<div class="MsoNormal">Regards,</div>
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<div>From: Harun Rashid <br>
<b>Sent:</b> Wednesday, November 16, 2022 5:40 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; [email-masked]; BS Cod Jeddah &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5219466] - Damaged Item WWD</div>
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<div class="MsoNormal">Hi <a id="OWAAM509D45D2283441CB930877209E0E067C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>
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<div class="MsoNormal">Already 2-time attempt to the customer but he postponed tomorrow 17<sup>th</sup>-Nov-22 evening available at home. Once done will confirm.</div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 16, 2022 10:40 AM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5219466] - Damaged Item WWD</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us regarding this issue!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 13 Nov at 7:20 PM
<span class="separator">, Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMC4358B80004E4831A6C58EA89722718D" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the below order status customer complained received damage item we are arranging to team on tomorrow 15<sup>th</sup>-Nov-22.Once damage return replace will update.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="966" height="51" style="width:10.0625in;height:.5312in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDc0Njc5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UsHd89aS3AENTgsHJ03pPE4YviqDznEh6GhSpP63hlg"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="960" height="473" style="width:10.0in;height:4.927in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDc0Njc5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N0w12YsQwU6gxuK24Mn4v_B5heLXnJGJe_KAV78MTxA"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Harun</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 13, 2022 2:30 PM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5219466] - Damaged Item WWD</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer contacted us on 13/11/2022, and informed us that he was contacted on 12/11/2022 to fix his issue with (Item ID: 162972622 ) under the order (6178527489), but no one came
 to help him.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">could you check and revert.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 9 Nov at 7:30 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : 02/11/2022<br>
Order ID: 6178527489<br>
Tracking ID: 19713396178527489<br>
Item ID: 162972622 <br>
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Assistance Required: Damaged Item Received</span></div>
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Issue Description: The customer emailed us informing us that he received the item on 7/11/2022 but the item which they received is damaged, customer also provided us the picture of the damaged item (attached)<br>
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Kindly check and assist. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team</span></div>
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