Subject: Note Added - [#5250924] Update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 13:38:08 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5250924    Subject:  Update order status   Requester: فاطمة    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>As per your concern, we have published the delivered status. Please refer to the below-shared request and response body.</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">​</span>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a></span>
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<div><span style="font-size: 13.3333px"><strong>Archit Suri</strong></span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">+91 70-6595-6595</span></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br style="box-sizing: border-box"></span><table border="0" cellpadding="0" cellspacing="0" style='background-color: rgb(255, 255, 255); word-break: normal; font-family: "Times New Roman"'><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box"><td bgcolor="#ffffff" style='box-sizing: border-box; padding: 0px; font-family: "Google Sans", Roboto, RobotoDraft, Helvetica, Arial, sans-serif'><a href="https://www.getfareye.com/signature/signature.html" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="440" height="94" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td></tr></tbody></table>
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                            On
                            Mon, 14 Nov at  5:07 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div><span style='color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; --darkreader-inline-color:#e8e6e3'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.</span></div>
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<div>@Centrepoint, please provide the delivery timestamp.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255); --darkreader-inline-bgcolor:#181a1b' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a></span>
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<div dir="ltr"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-size: 13.3333px"><strong>Aman Bharti</strong></span><br><div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div><span style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">+91 70-6595-6595</span></span>
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<div><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89); --darkreader-inline-border-top:#8c8273; --darkreader-inline-border-right:#8c8273; --darkreader-inline-border-bottom:#8c8273; --darkreader-inline-border-left:#8c8273; --darkreader-inline-color:#b0a99f"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small; --darkreader-inline-color:#56a3f1" target="_blank">FarEye- Enabling Digital Logistics</a></span></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 12 Nov at 10:28 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div dir="ltr">Kindly provide your approval for this status update request so that  we may proceed further.</div>
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<div dir="ltr">​@Centrepoint, please provide the delivery timestamp.<br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-weight: 700">Thanks and Regards,</span></div>
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<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif'>
<i style="font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">Vaibhav Thathola</i><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"> </span><i style="box-sizing: border-box; font-size: small; font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">ll </i><i style="box-sizing: border-box; font-size: small; color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif">Technical Engineer ll Support </i><div>
<a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: small" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a> <span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span> || <a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a></span></span><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="420" height="96px" data-height="96" style="box-sizing: border-box; cursor: pointer; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 33, 36); width: 468.837px" class="fr-fic fr-dii">
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                            On
                            Sat, 12 Nov at  9:36 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr"><div><div style="box-sizing: border-box; word-break: break-word" dir="ltr">Greetings from FarEye!<br style="box-sizing: border-box"><br style="box-sizing: border-box">We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br style="box-sizing: border-box"><br style="box-sizing: border-box">We are happy to help.</div></div></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255); --darkreader-inline-bgcolor:#181a1b' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a></span>
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<div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-size: 13.3333px"><strong>Aman Bharti</strong></span><br><div style="font-size: 13px"></div>
<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div><span style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">+91 70-6595-6595</span></span>
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<div><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89); --darkreader-inline-border-top:#8c8273; --darkreader-inline-border-right:#8c8273; --darkreader-inline-border-bottom:#8c8273; --darkreader-inline-border-left:#8c8273; --darkreader-inline-color:#b0a99f"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small; --darkreader-inline-color:#56a3f1" target="_blank">FarEye- Enabling Digital Logistics</a></span></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 12 Nov at  9:34 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>Problem Statement: Updating Delivery order status</div>
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<br>Order Date : 08/11/2022<br>Order ID: 6180235951<br>Tracking ID: 290361287319</div>
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<br>Assistance Required: Mark the order as delivered.</div>
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<br>The customer confirmed to us that she has received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team</div>
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