Subject: Note Added - [#5250924] Update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 12:55:22 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5250924    Subject:  Update order status   Requester: فاطمة    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Approved!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Gaurav Khemka</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Manager – Last Mile Ecommerce Operations</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Landmark Group</span></div>
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<div>From:<span lang="EN-US"> FarEye Support &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 14 November 2022 3:37 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Vishwajeet Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#5250924] - Update order status</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Nisha/Gaurav,</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We
 will be happy to help you.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>@Centrepoint, please provide the delivery timestamp.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Sat, 12 Nov at 10:28 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Kindly provide your approval for this status update request so that  we may proceed further.</span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>@Centrepoint, please provide the delivery timestamp.</span>
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 visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Sat, 12 Nov at 9:36 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Greetings from FarEye!<br>
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We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br>
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We are happy to help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/344593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/344593</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Technical Engineer | FarEye</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Sat, 12 Nov at 9:34 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Updating Delivery order status</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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Order Date : 08/11/2022<br>
Order ID: 6180235951<br>
Tracking ID: 290361287319</span></div>
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Assistance Required: Mark the order as delivered.</span></div>
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The customer confirmed to us that she has received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 12 Nov at 3:49 PM
<span class="separator">, فاطمة &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" style="min-width: 500px;overflow:auto">
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<span style="font-size:9.0pt;color:#6F7071">فاطمة</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> من فضلك ادخل اسمك<br>
<b>Customer: </b>فاطمة<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46"> عملية المرتجعات<br>
<b>Bot: </b>تريد إرجاع منتج؟ لا توجد مشكلة </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"> يمكنك الإرجاع خلال 3 خطوات سهلة.<br>
<br>
<br>
طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي".<br>
<br>
<br>
قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك.<br>
<br>
<br>
أو اتصل على 8001111027 وسيقوم فريقنا بترتيب استلام المنتج منك.<br>
<br>
<br>
لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br>
<a href="https://helpsa.splashfashions.com/ar/support/home" rel="noreferrer">https://helpsa.splashfashions.com/ar/support/home#</a><br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0504984371</span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 12th Nov</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا فاطمة ,شكراً لتواصلك معنا. معك هيلة<br>
كيف يمكنني مساعدتك؟</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">فاطمة</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اريد ارجاع منتج من خلال تطبيق</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 12th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">فاطمة</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<div></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تم استلام طلب وفي تطبيق جاري الانشاء</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:45 PM, 12th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:45 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">فاطمة</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">٦١٨٠٢٣٥٩٥١</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:46 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكراً لك لتزويدي برقم الطلب، لحظات من فضلك لأتفقد الأمر</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل تم توصيل الطلب 6180235951 إليك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">فاطمة</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">نعم</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 12th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تقبلي كامل اعتذارنا على الازعاج الذي تسببنا به </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:48 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سأقوم برفع طلب للفريق المعني ليتم تحديث حالة الطلب الخاص بك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:48 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">فاطمة</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا مشكله</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:48 PM, 12th Nov</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سنوافيك بالمستجدات على البريد الإلكتروني</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:48 PM, 12th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">فاطمة</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:48 PM, 12th Nov</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:49 PM, 12th Nov</span></div>
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