Subject: Ticket Assigned - RRN DXB
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 18:55:10 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RRN DXB malek                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  malek Bot:  Hi malek, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Customer:  Help Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi malek, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6173670950 Bot:   Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0580242270            10:50 PM, 10th Nov                   Hilah                   Hi . Thank you for contacting us. My name is Hilah. How may I help you today?           10:50 PM, 10th Nov                     malek                    Hi hilah           10:50 PM, 10th Nov                     malek                    May you check this order for me 6173670950           10:50 PM, 10th Nov                     malek                    It should’ve been refunded           10:51 PM, 10th Nov                     malek                    But nothing happened           10:51 PM, 10th Nov                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:51 PM, 10th Nov                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           10:51 PM, 10th Nov                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           10:52 PM, 10th Nov                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:52 PM, 10th Nov                   Hilah                   we will keep you updated on  [email-masked]           10:52 PM, 10th Nov                     malek                    When is it expected to be refunded hilah           10:52 PM, 10th Nov                     malek                    It been so long           10:52 PM, 10th Nov                   Hilah                   I'm so sorry, I will file the complaint now with the relevant team and will get back to you on your Email           10:53 PM, 10th Nov                     malek                    Sure hope so           10:53 PM, 10th Nov                     malek                    Thanks hilah           10:54 PM, 10th Nov                   Hilah                   you're most welcome           10:54 PM, 10th Nov                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5243055