Subject: Ticket Assigned - App Issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 15:55:38 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  App Issue mohammed imran                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mohammed imran Bot:  Hi mohammed imran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohammed imran, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0572308382            07:44 PM, 10th Nov                   Hilah                   Hi Mohammed. Thank you for contacting us. My name is Hilah. How may I help you today?           07:45 PM, 10th Nov                     mohammed imran                    Hi           07:48 PM, 10th Nov                     mohammed imran                    I cant place my order           07:48 PM, 10th Nov                     mohammed imran                    When ever i click on proceed it coming back to cart           07:49 PM, 10th Nov                     mohammed imran                    Are you there           07:49 PM, 10th Nov                     mohammed imran                    Start Again           07:49 PM, 10th Nov                     mohammed imran                    Start Again           07:49 PM, 10th Nov                   Hilah                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           07:50 PM, 10th Nov                     mohammed imran                    I did this 2 time but still same           07:50 PM, 10th Nov                   Hilah                   Please accept our apologies for the inconvenience caused           07:52 PM, 10th Nov                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:52 PM, 10th Nov                   Hilah                   we will keep you updated on  [email-masked]           07:52 PM, 10th Nov                     mohammed imran                    Ok           07:52 PM, 10th Nov                     mohammed imran                    What if this offer finishes or out of stock           07:53 PM, 10th Nov                   Hilah                   we will get back to you as soon as possible           07:55 PM, 10th Nov                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:55 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5242155