Subject: Ticket Assigned - Conversation with farrah here
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 11:21:23 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrah here farrah here                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  farrah here Bot:  Hi farrah here, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6180261227 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Customer:  How long it will take? How many days. I was thinking I can pick up same day Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi farrah here, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6180261227 Bot:   Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00966555084590            03:13 PM, 09th Nov                     farrah here                    Yes please contact me. And tell me when I can pick up my order           03:13 PM, 09th Nov                   Hilah                   Hi Farrah. Thank you for contacting us. My name is Hilah. How may I help you today?           03:13 PM, 09th Nov                     farrah here                    My order 6180261227           03:14 PM, 09th Nov                     farrah here                    When can I pick up my order           03:14 PM, 09th Nov                     farrah here                    Kindly tell me time for today           03:14 PM, 09th Nov                     farrah here                    It took how long to process the order           03:14 PM, 09th Nov                     farrah here                    Using splash app to order first time           03:15 PM, 09th Nov                     farrah here                    Not good experience           03:15 PM, 09th Nov                     farrah here                    Yes Hilah you there?           03:15 PM, 09th Nov                     farrah here                    ???           03:16 PM, 09th Nov                     farrah here                    Anyone there           03:16 PM, 09th Nov                   Hilah                   شكراً لك لتزويدي برقم الطلب، لحظات من فضلك لأتفقد الأمر           03:17 PM, 09th Nov                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:17 PM, 09th Nov                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           03:18 PM, 09th Nov                   Hilah                   We see that you have placed your order on (08/11/2022).   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up on 	10-11-2022.   You’ll receive an SMS and an email when your order is ready for collection.           03:18 PM, 09th Nov                   Hilah                   Do you have any other inquiries that we can help with?           03:19 PM, 09th Nov                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5234452