Subject: Note Added - [#4713241] Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Aug 2022 09:01:35 +0000

Hi ,    Bm Olmmakkah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4713241    Subject:  Late delivery   Requester: nimziya nazir    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Cambria",serif'><a id="OWAAM10E9188AFBBC4A7EBD1C2DC30D6E6805" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Cambria",serif;text-decoration:none'>@Bm olmtaif</span></a></span></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Cambria",serif'>Thanks &amp; Regards</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Cambria",serif'>   Makkah OLM</span></i></b></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> 10-Aug-2022 11:21 AM<br>
<b>To:</b> Bm Olmmakkah &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4713241] - Late delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: 6/8/2022<br>
Order ID: 6159617994<br>
Tracking ID: FP0806220001764<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 6/8/2022 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 10 Aug at 11:15 AM
<span class="separator">, nimziya nazir &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">nimziya nazir</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>nimziya nazir<br>
<b>Bot: </b>Hi Nimziya Nazir ,what do you need help with?<br>
<b>Customer: </b>Your order update<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>shoemartsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6159617994<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>+966530633281</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Nimziya. Thank you for contacting us. My name is Hilah. How may I help you today?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes.. please tell me the status of my order</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I want to know when it will be delivered</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">allow me a moment to check that for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Your order has been submitted to the concerned authority to deliver the order as quickly as possible. We will contact you if you have any new information.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will update you on</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">[email-masked]</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Okay.. please do deliver it as soon as possible</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTcyMDI5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ty3_1BW5J6RVrjduxRyc-UgereE2PTUdDxC0A9q26G4" data-id="2043369720294" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:14 AM, 10th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTcyMDI5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ty3_1BW5J6RVrjduxRyc-UgereE2PTUdDxC0A9q26G4" data-id="2043369720294" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:14 AM, 10th Aug</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4713241:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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