Subject: Note Added - [#4694942] update order status
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 00:50:04 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4694942    Subject:  update order status   Requester: عبدالرحمن السعيد    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Dear Sir/Ma'am,</span> </div>
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<div>Just following up on this ticket to check if you had a chance to look into our previous response.</div>
<div>Please do respond to us if you need further assistance. We will be happy to help you.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/322198" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/322198</a><img id="cursor" width="0" height="0" rel="cursor" class="fr-fic fr-dii"></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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                            On
                            Fri, 5 Aug at 10:43 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Gaurav/Nisha,</div>
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<div dir="ltr">Kindly provide the approval for the status update, so we proceed further.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/322198" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/322198</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 5 Aug at  9:42 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">Greetings from FarEye!<br><br>We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br><br>We are happy to help<br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/322198" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/322198</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<strong>Anurag Mishra</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a></span></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 5 Aug at  9:29 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4694942" rel="noreferrer">#4694942</a> </div>
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<div>Hi Team,</div>
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<div>Problem Statement: Update the order status </div>
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<div dir="ltr">Order ID: 6158382994</div>
<div dir="ltr">Order Date :  29/07/2022</div>
<div dir="ltr">Tracking ID: 47532653906</div>
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<div>Assistance Required:  Please update the status of the order .</div>
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<div>Issue Description: as per Hybris the status is IN_PROGRESS and the cx is saying he already received the order and needs to create a return request.</div>
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<div>Kindly, update the order status.</div>
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<div>Regards,</div>
<div dir="ltr">The Support Team</div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 5 Aug at  7:56 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="rtl">مرحبا عبدالرحمن،</div>
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<div dir="rtl">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</div>
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<div dir="rtl">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</div>
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<div dir="rtl">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</div>
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<div dir="rtl">نحن نقدر صبرك.</div>
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<div dir="rtl">أصدقائك ،</div>
<div dir="rtl">فريق الدعم</div>
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