Subject: Ticket Assigned - Conversation with mukarram
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 10:56:39 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mukarram mukarram                    Bot:  Hi again! Bot:  Please enter your name Customer:  mukarram Bot:  Hi Mukarram ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:50 PM, 07th Aug                   Hilah                   Hi Mukarram. Thank you for contacting us. My name is Hilah. How may I help you today?           02:51 PM, 07th Aug                     mukarram                    Hello... Wanted to know the status on my return request for the order number 6157885430           02:51 PM, 07th Aug                     mukarram                    No one contacted me upto now after raising a request for the second time           02:52 PM, 07th Aug                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:52 PM, 07th Aug                     mukarram                    OK           02:53 PM, 07th Aug                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           02:54 PM, 07th Aug                   Hilah                   Please note that the pick up agent is out for pick up today, if the item is not picked within the next 24 hours please reach out to us so we can help you to the fullest           02:54 PM, 07th Aug                     mukarram                    OK           02:54 PM, 07th Aug                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:56 PM, 07th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4701539