Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 10:15:34 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6158135631 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:07 PM, 07th Aug                   Ziena                   Hi Dear Customer, I'm Zina, how can I help you today?           02:09 PM, 07th Aug                   Ziena                   We kindly 
 ask you to accept our apologies. Please note that your conversation will be transferred to our colleagues in the Saudia support team to get the required assistance.           02:09 PM, 07th Aug                     hi                    Could you please tell me the staus of my order #6158135631           02:09 PM, 07th Aug                     hi                    It was support to be delivered on 3rd of August.           02:09 PM, 07th Aug                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:12 PM, 07th Aug                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           02:13 PM, 07th Aug                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           02:13 PM, 07th Aug                   Hilah                   We have forwarded your query to the concerned team and will 
 be in touch with you asap to assist you in resolving this concern.           02:13 PM, 07th Aug                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           02:13 PM, 07th Aug                   Hilah                   we will update you on:  [email-masked]           02:13 PM, 07th Aug                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 07th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4701319