Subject: Ticket Assigned - Conversation with morning
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 04:26:05 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with morning morning                    Bot:  Hi again! Bot:  Please enter your name Customer:  morning Bot:  Hi Morning ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:58 AM, 01st Aug                   Shahad                   Hi , Thank you for contacting us. How may I help you?           09:59 AM, 01st Aug                     morning                    I’m making follow up on my refund for order number 6152429186           09:59 AM, 01st Aug                     morning                    When will I get my refund?           09:59 AM, 01st Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:00 AM, 01st Aug                   Shahad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:00 AM, 01st Aug                   Shahad                   Is there anything else may I assist you?           10:00 AM, 01st Aug                     morning                    Yes it’s been more than 25 days asked for refund           10:01 AM, 01st Aug                     morning                    That’s why I’m asking when will I get my refund           10:01 AM, 01st Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:02 AM, 01st Aug                     morning                    Ok looking forward to hear from you soon           10:02 AM, 01st Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 AM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4676054