Subject: Ticket Assigned - Conversation with misbah
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 12:39:04 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with misbah misbah                    Bot:  Hi again! Bot:  Please enter your name Customer:  misbah Bot:  Hi Misbah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6158385124 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531290993            04:22 PM, 31st Jul                   Ziena                   Hi
  Misbah, I'm Zina, how can I help you today?           04:23 PM, 31st Jul                     misbah                    Hi. I'm trying to find out status of my recent order           04:24 PM, 31st Jul                     misbah                    6158385124           04:24 PM, 31st Jul                     misbah                    I received an email today morning mentioning that one item has been delivered already           04:25 PM, 31st Jul                     misbah                    Whereas I haven't received that item           04:25 PM, 31st Jul                   Ziena                   We kindly ask you to accept our apologies. Please note that your conversation will be transferred to our colleagues in the Saudia support team to get the required assistance.           04:26 PM, 31st Jul                   Hilah                   Hi Misbah. Thank you for contacting us. My name is Hilah. How may I help you today?           04:26 PM, 31st Jul                     misbah         
            Hi. I'm looking for my order status           04:27 PM, 31st Jul                     misbah                    6158385124           04:27 PM, 31st Jul                     misbah                    I received an email today morning that mentioned one item from the list as delivered whereas I have not received anything yet           04:27 PM, 31st Jul                     misbah                    Kindly advise when can I receive the complete order           04:28 PM, 31st Jul                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:29 PM, 31st Jul                   Hilah                   Please note that the order has been placed successfully, and it will arrive in 2-4 business days. If you do not receive your order within the specified time, please contact us again.           04:31 PM, 31st Jul                   Hilah                   You can also track order via LMG  (https://cutt.us/
 Fareye) through the tracking number (FP0731220002699).           04:31 PM, 31st Jul                     misbah                    But why did I receive an email saying that one item is delivered           04:31 PM, 31st Jul                     misbah                    Can you confirm that I will receive all the items as ordered and that no item will be missing?           04:33 PM, 31st Jul                   Hilah                   yes, the item (Kappa Perforated Floaters with Hook and Loop Closure) had been delivered on 30/7/2022           04:33 PM, 31st Jul                     misbah                    I did not receive that item           04:33 PM, 31st Jul                     misbah                    Where was it delivered?           04:33 PM, 31st Jul                     misbah                    Nobody contacted me for delivering that item           04:33 PM, 31st Jul                   Hilah                   Please accept our apologies for the inconvenience caused and for th
 e delay.           04:34 PM, 31st Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:34 PM, 31st Jul                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           04:34 PM, 31st Jul                   Hilah                   we will update you on  [email-masked]           04:35 PM, 31st Jul                     misbah                    I don't have much time. I am leaving on vacation this Thursday and I need all my items before that           04:35 PM, 31st Jul                   Hilah                   we will contact you as soon as possible           04:37 PM, 31st Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 PM, 31st Jul                                          V
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