Subject: Ticket Assigned - Conversation with fazna
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 11:10:51 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fazna fazna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fazna Bot:  Hi Fazna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  558980655            03:01 PM, 31st Jul                   Hilah                   Hi Fazna. Thank you for contacting us. My name is Hilah. How may I help you today?           03:02 PM, 31st Jul                     fazna                    I requested for return,but they didn't collect my product yet           03:02 PM, 31st Jul                   Hilah                   Could you please share your order number so that I can assist you further?           03:03 PM, 31st Jul                     fazna                    can I returned it to nearest showroon,even i purchased from online           03:03 PM, 31st Jul                   Hilah                   Could you please share your order number so that I can assist you further?           03:03 PM, 31st Jul                     fazna                    6155696957           03:04 PM, 31st Jul                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:04 PM, 31st Jul                     fazna                    ok           03:04 PM, 31st Jul                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           03:05 PM, 31st Jul                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           03:05 PM, 31st Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:05 PM, 31st Jul                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           03:05 PM, 31st Jul                     fazna                    ok           03:05 PM, 31st Jul                   Hilah                   we will update you on  [email-masked]           03:05 PM, 31st Jul                     fazna                    Can I returned ito nearest showroom           03:05 PM, 31st Jul                   Hilah                   Unfortunately, it can't, but don't worry. I'm going to file a request for the shipping company to pick up the items as soon as possible.           03:07 PM, 31st Jul                   Hilah                   Do you have any other inquiries that we can help with?           03:08 PM, 31st Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:10 PM, 31st Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4673154