Subject: Ticket Assigned - Conversation with manal
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 10:57:21 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manal manal                    Bot:  Hi again! Bot:  Please enter your name Customer:  manal Bot:  Hi Manal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additiona
 l 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:41 PM, 31st Jul                   Hilah                   Hi Manal. Thank you for contacting us. My name is Hilah. How may I help you today?           02:42 PM, 31st Jul                     manal                    I am still waiting for my refund. Order no: 6152628314           02:42 PM, 31st Jul                     manal                    And yes i handed over the items           02:42 PM, 31st Jul                   Hilah                   did you hand over the item o
 f this order with another order ?           02:43 PM, 31st Jul                     manal                    No           02:43 PM, 31st Jul                   Hilah                   could you provide me with the return slip?           02:44 PM, 31st Jul                     manal                    What slip ?           02:44 PM, 31st Jul                     manal                    I did not receive anything           02:45 PM, 31st Jul                   Hilah                   the one the delivery agent hand it over to you when he picked up the item           02:45 PM, 31st Jul                   Hilah                   Hi, I'm not getting a response from you. Are we still connected?           02:48 PM, 31st Jul                     manal                    Yes           02:49 PM, 31st Jul                     manal                    Pls read what i  wrote           02:50 PM, 31st Jul                     manal                    I DID not receive any thing           02:50 PM, 31st Ju
 l                   Hilah                   could you please give me the phone number for the delivery agent the one that picked up the items, also i`m going to need the exact date in which you have given the items to the delivery agent .           02:50 PM, 31st Jul                     manal                    That is difficult           02:51 PM, 31st Jul                     manal                    I received alot of shipment           02:52 PM, 31st Jul                     manal                    I need to speak to the supervisor pls           02:52 PM, 31st Jul                   Hilah                   We sincerely apologize for any inconvenience caused,           02:54 PM, 31st Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:54 PM, 31st Jul                   Hilah                   We request you to please allow us some time so we can work 
 on this and do the needful.           02:54 PM, 31st Jul                   Hilah                   we will update you on  [email-masked]           02:54 PM, 31st Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 PM, 31st Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4673089