Subject: Note Added - [#4599165] Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 17:45:42 +0000

Hi ,    Manager.alnoor added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4599165    Subject:  Click & Collect   Requester: afnan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#002060'>Issue has been sorted out
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<div>From: Akshay Berry <br>
<b>Sent:</b> Friday, July 29, 2022 4:44 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; centrepoint alnoormall &lt;[email-masked]&gt;; Manager Al Noor &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4599165] - Click &amp; Collect</div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Nusaybah Alzuman</span></a>
<a href="mailto:[email-masked]" id="OWAAMD8504CB3AA884A4E828B23E5AA53DBF6" rel="noreferrer">
<span style="text-decoration:none">@Qazi Mohammed</span></a>,</div>
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<div class="MsoNormal">No reply from store. Customer keeps chasing for order.</div>
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<div class="MsoNormal">Order ID:  6152216874</div>
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<div class="MsoNormal">Store code: Splash21146</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NTc0ODU0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rnwVFWCw0iOQ13MEq0RXAsEJ0BYBz9VkG3JVerjMizQ" data-id="2043365748546" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 19, 2022 5:05 PM<br>
<b>To:</b> centrepoint alnoormall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Al Noor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4599165] - Click &amp; Collect</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMACDC841E928D414B93B621AF783C9F4A" rel="noreferrer">
<span style="text-decoration:none">@Manager Al Noor</span></a> <a href="mailto:[email-masked]" id="OWAAME67C20C722FD4D4892C154FE8DD39E7C" rel="noreferrer">
<span style="text-decoration:none">@centrepoint alnoormall</span></a>
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<div class="MsoNormal">Order received on 07 July 2022 in Sahla, but customer confirmed not receiving the order.</div>
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<div class="MsoNormal">Please check the order physically in your store or not.</div>
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<div class="MsoNormal">If yes, call customer and handover the order ASAP.</div>
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<div class="MsoNormal">Order number: 6152216874</div>
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<div class="MsoNormal">Note: order should not be updated until customer picked up.</div>
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<div class="MsoNormal"><img width="771" height="85" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NTc0ODU0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g2CP8zZTLEFPhaHHFfOc60U4qeT8yZPd9GvTUxSvhJo" data-id="2043365748548"></div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 17, 2022 9:39 AM<br>
<b>To:</b> centrepoint alnoormall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4599165] - Click &amp; Collect</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-family:-apple-system">Kindly update us on the below, thank you for your help!</span></strong><b><br>
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Problem Statement: Proof of collection C&amp;C<br>
Order ID:  6152216874<br>
Store code: Splash21146<br>
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Assistance Required: Need Proof of collection<br>
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Issue Description: The customer is saying that he did not collect the order but the order status is "PICKUP_COMPLETE"<br>
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Kindly confirm if the order is still available at the store, if so, please contact customer and ask them to pickup. If not, kindly confirm the same.<br>
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Thank you for your help!<br>
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Regards,<br>
Abdulqdaer </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 12 Jul at 9:49 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
Kindly update us on the below, thank you for your help!<br>
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Problem Statement: Proof of collection C&amp;C<br>
Order ID:  6152216874<br>
Store code: Splash21146<br>
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Assistance Required: Need Proof of collection<br>
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Issue Description: The customer is saying that he did not collect the order but the order status is "PICKUP_COMPLETE"<br>
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Kindly confirm if the order is still available at the store, if so, please contact customer and ask them to pickup. If not, kindly confirm the same.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Abdulqdaer</span></div>
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