Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 01:25:40 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div>I have already replied to the other mails and my issue has not been solved!<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, 29 July 2022, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3944533</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3944533<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<span>-</span>-</div>
<div dir="ltr">Hilah Alolayan : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Yusra,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (966505639346). </div>
<div><br></div>
<div dir="ltr">We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the pick up for you accordingly.</div>
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<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944533