Subject: Note Added - [#4634981] Late collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 11:59:38 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4634981    Subject:  Late collection   Requester: شذا العتيبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per dispatch, please take note that the customer is not responding to courier calls since yesterday so far. Please check and provide alternate customer contact number. Thanks.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div>From: Marniel Baul &lt;&gt; <br>
<b>Sent:</b> Wednesday, July 27, 2022 10:53 AM<br>
<b>To:</b> 'Landmark Group' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4634981] - Late collection</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Noted with thanks, same forwarded to dispatch for collection.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 26, 2022 6:22 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4634981] - Late collection</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please note that the customer location is at its following :(Riyadh - Difa District)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank you for your help.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 26 Jul at 1:03 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>As per dispatch, please assist to provide customer’s location area name. Thanks.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Marniel Baul &lt;&gt;
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<b>Sent:</b> Tuesday, July 26, 2022 10:57 AM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4634981] - Late collection</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Collection arranged under
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<b><span style="color:red">G257D39</span></b>. Please note booking was created only last night so booking is dated for today only.  </span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 25, 2022 9:29 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4634981] - Late collection</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Updated AWB<br>
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Order ID: 6151964631<br>
<strong><u><span style='font-family:"-apple-system",serif'>Tracking ID: 47531550312</span></u></strong>
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<strong><u><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Pickup Reference Number: G257D39</span></u></strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
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Assistance Required: Need urgent collection<br>
Issue Description: a return request was raised on 25/7/2022 date. But the items are still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
Tje Support Team </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 25 Jul at 3:08 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>There is no record of the given AWB. Please assist to provide updated AWB. Thanks.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, July 24, 2022 2:40 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4634981] - Late collection</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
<br>
Problem Statement: Late collection<br>
 <br>
Order ID: 6151964631<br>
Tracking ID: 47525856615<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on ​30/06/22 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,<br>
CS Team</span></div>
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