Subject: Note Added - [#4657341] Wrong item order#: 6156930705
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 08:45:48 +0000

Hi ,    Raveen Sethupathy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4657341    Subject:  Wrong item order#: 6156930705   Requester: Michelle Erni    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US"><a id="OWAAMC6DDEF0AE86CEF47A650A7F22E450A1B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karen Lobo</span></a></span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Splash &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Splash &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 26 July 2022 at 9:09 PM<br>
<b>To: </b>Suhana Valappil &lt;[email-masked]&gt;, Saloni Lakhia &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4657341] - Wrong item order#: 6156930705</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Please create a voucher for the given details:<br>
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Order ID: 6156930705<br>
Concept: Splash<br>
Country: KSA<br>
Value: 15 SAR<br>
Th value: 16SAR<br>
Validity: 3 months<br>
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Thank you for your help.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 26 Jul at 5:53 PM
<span class="separator">, Michelle Erni &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Splash Support Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ok I will accept the 15sar voucher offer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I will wait your deliver partner to pick up the wrong item, and wait again for the refund. Then after, I will proceed with the order.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hoping that I will get the correct item this time.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your customer,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Michelle Erni</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">0533827957</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 26 Jul 2022 at 4:41 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Michelle,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused, <br>
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We would like to offer you a voucher for the amount (15 SAR) to use when shopping as a token of apology if accept the offer please get back to us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Feel free to reach out to us for any further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4657341:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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