Subject: Note Added - [#4423462] لم يتم استلام الارجاعات مني من فترة طويلة
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 12:49:23 +0000

Hi ,    Arwa Alhajaj added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4423462    Subject:  لم يتم استلام الارجاعات مني من فترة طويلة   Requester: شموخ الشمراني    Note Content:   <div dir="ltr">Dear Aproov,<div><br></div>
<div>Kindly note that the order is set to be returned within 72 working hours.</div>
<div><br></div>
<div>Best regards,</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jul 26, 2022 at 4:46 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Arwa,</div>
<div><br></div>
<div dir="ltr">AWB: SD007205818</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for arranging the pickup with customer, please ensure the items are delivered to our warehouse asap so customer can receive their refund. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Apoorv</div>
</div>
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                            تشغيل
                            الأحد, 24 يوليو في 12:41 م
                            <span>,  Arwa Alhajaj &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  كتب:
                            <div dir="ltr">Dear Aproov,<div><br></div>
<div>Well noted. We will reattempt the pickup accordingly.</div>
<div><br></div>
<div>Best Regards,</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Sat, Jul 23, 2022 at 5:17 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div><font color="#000000" dir="ltr">Dear Arwa,</font></div>
<div><br></div>
<div><font color="#000000" dir="ltr">Tracking ID:  SD007205818<br>Customer contact : 0503776493</font></div>
<div><br></div>
<div><font color="#000000" dir="ltr">Customer is complaining that why was he messaged early in the morning for collection. The collection is not done yet, can this customer be contacted between 10am-6pm and a representative visit the address to arrange the collection.</font></div>
<div><br></div>
<div><font color="#000000" dir="ltr">As per attached it looks like he has already shared the location. Please contact the customer again and arrange collection with him on priority.</font></div>
<div><br></div>
<div><font color="#000000" dir="ltr">Thank you for your help!</font></div>
<div><br></div>
<div><font color="#000000" dir="ltr">Regards,</font></div>
<div><font color="#000000" dir="ltr">Apoorv</font></div>
</div>
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                            تشغيل
                            السبت, 16 يوليو في  1:50 م
                            <span>,  Arwa Alhajaj &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  كتب:
                            <div dir="auto">Hello Akshay, </div>
<div dir="auto"><br></div>
<div dir="auto">Our apologies for the late reply.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly note that we will arrange a collection for the mentioned order at the earliest possible as requested. </div>
<div dir="auto"><br></div>
<div dir="auto">Best regards,</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Fri, 15 Jul 2022 at 3:16 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi <a id="gmail-m_-5021139125586809482gmail-m_4192130107181781004m_3846457876500247068OWAAM1C731E85714E4769839CFF6B7126C7F7" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Arwa Alhajaj</span></a>,<u></u><u></u>
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<div class="MsoNormal">Reminder for return collection asap.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order ID:  6142285794<u></u><u></u>
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<div class="MsoNormal">Tracking ID:  SD007205818<u></u><u></u>
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<div class="MsoNormal">Customer contact : 0503776493<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Akshay Berry<u style='font-family:"Calibri Light",sans-serif'></u><u style='font-family:"Calibri Light",sans-serif'></u></span></b></div>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif;background-color:white;color:rgb(36,36,36)'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'><u style='font-family:"Calibri Light",sans-serif'></u><u style='font-family:"Calibri Light",sans-serif'></u></span></b>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125<u style='font-family:"Calibri Light",sans-serif'></u><u style='font-family:"Calibri Light",sans-serif'></u></span></div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE<u style='font-family:"Calibri Light",sans-serif'></u><u style='font-family:"Calibri Light",sans-serif'></u></span></div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br>
<b>Sent:</b> Tuesday, July 5, 2022 1:10 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4423462] - لم يتم استلام الارجاعات مني من فترة طويلة<u></u><u></u>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID:  6142285794<br>
Tracking ID:  SD007205818<br>
Customer contact : 0503776493<u style="font-family:-apple-system"></u><u style="font-family:-apple-system"></u></span></div>
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<div class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10.5pt;font-family:-apple-system">Customer address : Jeddah - Al-Ajaweed District <br>
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Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request. But the items are still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,<br>
The Support Team<u style="font-family:-apple-system"></u><u style="font-family:-apple-system"></u></span></div>
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</span><span style="font-size:1pt;font-family:fdtktid;color:white">4423462:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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