Subject: Note Added - [#4634981] Late collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 06:56:51 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4634981    Subject:  Late collection   Requester: شذا العتيبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection arranged under <b><span style="color:blue">Collection
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<b><span style="color:red">G257D39</span></b>. Please note booking was created only last night so booking is dated for today only.  </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, July 25, 2022 9:29 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4634981] - Late collection</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Updated AWB<br>
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Order ID: 6151964631<br>
<strong><u><span style="font-family:-apple-system">Tracking ID: 47531550312</span></u></strong>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">Pickup Reference Number: G257D39</span></u></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Assistance Required: Need urgent collection<br>
Issue Description: a return request was raised on 25/7/2022 date. But the items are still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
Tje Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 25 Jul at 3:08 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">There is no record of the given AWB. Please assist to provide updated AWB. Thanks.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 24, 2022 2:40 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4634981] - Late collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late collection<br>
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Order ID: 6151964631<br>
Tracking ID: 47525856615<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on ​30/06/22 date. But the items still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
CS Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 20 Jul at 5:44 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا شذا، </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك. </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ، </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم </span>
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