Subject: Note Added - [#4629482] بخصوص طلب اونلاين رقم# 6154981164
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jul 2022 17:55:46 +0000

Hi ,    Max Khobar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4629482    Subject:  بخصوص طلب اونلاين رقم# 6154981164   Requester: Ahmed Elshafiey    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Noted. We can proceed with Return, only once the Order Expires (uncollected within 14 days)…</div>
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<div class="MsoNormal">The said Order will expires on 29<sup>th</sup>-July-2022.</div>
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<div class="MsoNormal">On 30<sup>th</sup>-July, will be able to process the Refund.</div>
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<div class="MsoNormal">Please communicate the same to the Customer,</div>
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<div class="MsoNormal">Thank you,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Tarique Shaikh</div>
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<div class="MsoNormal">0547491684 </div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, July 22, 2022 8:29 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Omar Bouqsomati &lt;[email-masked]&gt;; Max Khobar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4629482] - <span lang="AR-SA" dir="RTL">بخصوص طلب اونلاين رقم# 6154981164</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Cancel the C&amp;C order</span></div>
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Order Date: 8/7/2022<br>
Order ID:  ​6154981164<br>
Store Code: Max 60127<br>
Tracking ID: 615498116422999991</span></div>
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Issue Description: the customer contacted us to cancel their order since it's been placed in a different city and they will not be able to pick up the order, So kindly cancel the order and process the refund asap.</span></div>
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Regards,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 20 Jul at 6:27 PM
<span class="separator">, Ahmed Elshafiey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>انا رديت واوضحت طلبي ورغبتي ولكن الواضح ان عندكم رسالة مسجلة ترسل تلقائيا دون فهم قصد العميل
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<a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, July 20, 2022 4:20:55 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> <span lang="AR-SA" dir="RTL">بخصوص طلب اونلاين رقم# 6154981164 </span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4629482<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hilah Alolayan :
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا احمد،<br>
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شكرا على تواصلك معنا.<br>
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نأسف لسماع رغبتك في إلغاء طلبك.<br>
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يمكنك استلام الطلب خلال 14 يوم بعد ذلك سيتم إلغاء الطلب تلقائيًا إذا لم يتم استلامه في غضون 14 يومًا ، وسيتم ارجاع المبلغ خلال 7-14 أيام.<br>
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إذا كنت بحاجة إلى أي مساعدة إضافية ، فلا تتردد في التواصل معنا.<br>
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اصدقائك<br>
فريق الدعم </span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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