Subject: Note Added - [#4982364] Product complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 08:31:23 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4982364    Subject:  Product complaint   Requester: Frfosha2011    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM8774FD60BCE54F5A86353A40B7F01BC9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Unfortunately, this item is OOS in WH, please issue the GV of same amount to customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update customer on action taken.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 21 October 2022 12:17 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4982364] - Product complaint</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sir,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">A gentle Reminder on this!</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Order ID: 6160498673<br>
Order Tracking ID: FC0810220006519<br>
Item ID: 164382862 - LOL Surprise - Na! Na! Na! Surprise Printed 5-Piece Backpack Set - 16 inches<br>
Territory: KSA<br>
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The customer reprted that the item after use for only one month the product was tore on the bottom of the bag as shown in the attached picture, the product has a warranty of 1 year, the customer wants to return/exchange the product.<br>
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Kindly advice and assist with the next step.<br>
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Thank you for your help!</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4982364:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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