Subject: Note Added - [#4947485] Status update
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 15:14:16 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4947485    Subject:  Status update   Requester: Monierh    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Rossana,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 339662 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status Update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> The status was successfully marked as "Delivered" for the shared order.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr" style="background-color: rgb(250, 197, 28)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor" style="background-color: rgb(250, 197, 28)">Please provide your valuable feedback.</span></div>
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<span rel="tempredactor" style="background-color: rgb(250, 197, 28)" dir="ltr">​</span><br>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/339662" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/339662</a></span>
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<div style="color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word"><font><span style="font-size: 13.3333px"><strong>Karan Kaushal</strong></span></font></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor"><strong>+91 70-6595-6595</strong></span><div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
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                            On
                            Wed, 19 Oct at 12:45 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Rossana,</div>
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<div dir="ltr">As we can see the previous ticket, the status was successfully marked as "Delivered" for the shared order. Below is screenshot for your reference:</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMjYyNTIwMzgsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.ZVbO1RKyA3VCqJ85FAnsKgj1HqUgDHLOjqIuTVsBXOE" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24126252038"></div>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif' dir="ltr">Kindly do let us know if there is anything else required from our end or else allow us to proceed with the ticket closure.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please log in to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/339662" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/339662</a></span>
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<div><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Thanks and Regards,</span></div>
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<span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Shashi Kumar </span><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)"> </span>
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<div><div style="box-sizing: border-box; word-break: break-word; display: inline"><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)">Technical Engineer </span></div></div>
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<div><a href="http://www.getfareye.com/" rel="noreferrer" style="font-weight: 700; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; font-family: tahoma, sans-serif">- Enabling Digital LogisticsFarEye</span></a></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 19 Oct at 12:25 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">HI Team,</div>
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<div dir="ltr">Kindly assist!</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Rossana</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 9 Oct at  3:41 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi Team,<br><br>Kindly assist here to solve the issue ASAP!<br><br>Regards,<br>Safa.<br><br>
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