Subject: New Reply Received - POD
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 08:17:17 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  POD  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/mcG3E_QkIfqODWSxLLxcXA~~/AALN9wA~/RgRlMjeIPVcDc3BjQgpjTwgEUWMi1ItdUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Kindly note that the order is not delivered. The order is cancelled and will be returned to your end at the earliest possible. <br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/10/2022 11:18 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#4996878] - POD<br>
 
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<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Hi Team <br>
<br>
Customer contact number: 0562009902</div>

<div> </div>

<div style="margin-top:0px;margin-bottom:1rem">Thank You,<br>
Max Support Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">تشغيل الأثنين, 17 أكتوبر في 2:34 م <span class="separator">, Max &lt;[email-masked]&gt; كتب: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr"><span class="separator">Hi Team </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">According to your reply on 13/10, this order has been mistakenly marked as delivered</span></div>

<div dir="ltr"><span class="separator">Please check and update us on this issue . </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Regards, </span></div>

<div dir="ltr"><span class="separator">Elharith</span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">تشغيل الأحد, 16 أكتوبر في 9:45 ص <span class="separator">, Max &lt;[email-masked]&gt; كتب: </span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem"><span class="separator"><span class="separator">Hi Team </span></span></div>

<div> </div>

<div dir="ltr"><span class="separator"><span class="separator">Order number 6173618770, AWB: SD008264045 </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">is no longer needed by the customer. We need to return this order for a refund.</span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator">Please check and do the needful. </span></span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><span class="separator">Regards, </span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Rossana</span></span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">تشغيل الخميس, 13 أكتوبر في 10:05 ص <span class="separator">, Arwa Alhajaj &lt;[email-masked]&gt; كتب: </span></span></span>

<div dir="ltr">
<span class="separator"><span class="separator"><span class="separator"><a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-1" rel="noreferrer">@ShipaDelivery Support</a> FYKA.</span></span></span>

<div> </div>
<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

<div><span class="separator"><span class="separator"><span class="separator">Best Regards,</span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

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<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
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<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

<div class="gmail_quote">
<div class="gmail_attr" dir="ltr"> </div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator"><span class="separator"><span class="separator">On Wed, Oct 12, 2022 at 11:18 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></span></span></div>

<blockquote class="gmail_quote">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div><span class="separator"><span class="separator"><span class="separator">Hi Team,</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Problem Statement: Proof of Delivery</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Order ID: 6173618770</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">AWB: SD008264045</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Assistance Required: Need Proof of Delivery</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Issue Description: The customer is saying he did not receive the order. Kindly share POD.</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Thank you for your help!</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Regards,<br>
Hilah Alolayan</span></span></span></div>
</div>
</blockquote>

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<span class="separator"><span class="separator"><span class="separator">-- </span></span></span>

<div class="gmail_signature" dir="ltr">
<div dir="ltr">
<span class="separator"><span class="separator"><span class="separator">Arwa Alhajaj</span></span></span>

<div><span class="separator"><span class="separator"><span class="separator"><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

<div><span class="separator"><span class="separator"><span class="separator"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="font-family:'times new roman';font-size:medium" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

<div><span class="separator"><span class="separator"><span class="separator"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a></span></span></span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/i8FC4NKITkTHkkgATXm8Cw~~/AALN9wA~/RgRlMjeIPlcDc3BjQgpjTwgEUWMi1ItdUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4996878