Subject: Note Added - [#4999431] POD
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 03:59:25 +0000

Hi ,    Bm Olmjeddah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999431    Subject:  POD   Requester: Sanno2012    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears</div>
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<div class="MsoNormal">Please find POD </div>
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<div class="MsoNormal">Below </div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, October 18, 2022 10:38 PM<br>
<b>To:</b> Bm Olmjeddah &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4999431] - POD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<strong><u><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reminder</span></u></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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Problem Statement: Need POD<br>
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Order Date : 10/10/2022<br>
Order ID: 6173708561<br>
Tracking ID: FP1010220007036<br>
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Assistance Required: Need Urgent POD<br>
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Issue Description: The order was shipped from our side on 10/10/2022  and as per LMG website the order delivered to customer on 12/10/2022, <br>
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But the customer claiming that she has not received the order,Kindly check and share with us the POD and customer ID.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 13 Oct at 6:56 PM
<span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Need POD<br>
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Order Date : 10/10/2022<br>
Order ID: 6173708561<br>
Tracking ID: FP1010220007036<br>
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<strong><u><span style='font-family:"Segoe UI",sans-serif'>Assistance Required: Need Urgent POD</span></u></strong>
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Issue Description: The order was shipped from our side on 10/10/2022  and as per LMG website the order delivered to customer on 12/10/2022, </span></div>
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But the customer claiming that she has not received the order,Kindly check and share with us the POD and customer ID.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 13 Oct at 4:29 PM
<span class="separator">, Sanno2012 &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">سناء حلواني</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في ماكس فاشون<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> من فضلك ادخل اسمك<br>
<b>Customer: </b>سناء حلواني<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6173708561<br>
<b>Bot: </b>شكرًا، تم توصيل طلبك.<br>
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إن لم تستلم طلبك بعد أو استلمت فقط جزءًا منه يرجى الاتصال بنا للحصول على المساعدة.<br>
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يمكنك أيضًا تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي.<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0548003052</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا سناء ,شكراً لتواصلك معنا. معك هيلة<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:18 PM, 13th Oct</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تم التواصل مع المندي وقال انه قام بايصال الطلب الى عنوان اخر ولم يكن متعاون</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:19 PM, 13th Oct</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">الطلب 6173708561 تم توصيله إلى العنوان (مخطط سندس عمارة اصايل الخامس الطابق الثاني الدور الاول<br>
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المملكة العربية السعودية (SA) -04-3-83 -الواحة-جدة)<br>
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بتاريخ 12/10/2022</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لم يصلني شيء</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تقبلي كامل اعتذارنا على الازعاج الذي تسببنا به </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:23 PM, 13th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">سناء حلواني</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjcxODA3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PEbUofflWCkDK-_n_fX5JbCA5Vm1TbYMPOAdX7QMeok" data-id="2044002718074" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">من المفترض ان يقوم المندوب بإبلاغي عند وقت ايصال الطلب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:23 PM, 13th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سأقوم برفع طلب لشركة الشحن ليقوموا بالتحقق وتزويدنا بإثبات توصيل الطلب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:23 PM, 13th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">سناء حلواني</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كم المدة التي تستغرق التحقق من إيصال الطلب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:25 PM, 13th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">بإذن الله بأقرب فرصة ممكنة</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:27 PM, 13th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:29 PM, 13th Oct</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4999431:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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