Subject: RE: New comment - [#4952882] Store Issue
From: Faraz Lohani <[email-masked]>
To: majed mereen <[email-masked]>, Max <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 18 Oct 2022 14:55:51 +0000

Hi @majed mereen<mailto:[email-masked]>,

Any update?

From: majed mereen <[email-masked]>
Sent: Thursday, October 13, 2022 2:25 PM
To: Max <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; [email-masked]
Subject: RE: New comment - [#4952882] Store Issue

Dear All,

I try to call the customer twice but he did not pick the call, I will try to call him again by 5:00 pm and get back to you.

Thx
Mereen

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 12, 2022 7:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; majed mereen <[email-masked]<mailto:[email-masked]>>
Subject: New comment - [#4952882] Store Issue

CAUTION: External email sender. Use care when clicking on links or opening attachments!

There is a new comment in the ticket submitted by Hilah Alolayan to HelpMaxAE

Comment added by : Abhilash Kuttalam

Comment Content:
@majed mereen<mailto:[email-masked]> please check and reply to all

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 5, 2022 7:22 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Store Issue

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Please assist with the below ASAP.

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 11:22 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Store Issue

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Store Issue
Hi Team,

Kindly help us to resolve this issue as there is no response from the 3rd party!

Problem Statement: Price difference.

Issue Description: The customer reported that he visited the store and bought an item worth (35 SAR), but when he went home he notice that he had been charged (40 SAR) for the item instead of (35 SAR). Attached the invoice and the tag on the item showing the price.

Store name: max - Jeddah - Tahlia Park
Customer name: Abdulrahman osama
Customer phone number: 0558363521

Please check and advise with a list of the items received.

Thank you for your help

Regards,
The Support Team

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952882

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4952882:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com