Subject: New comment - [#4952882] Store Issue
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Oct 2022 10:25:28 +0000

There is a new comment in the ticket submitted by Hilah Alolayan to HelpMaxAE   Comment added by : majed mereen  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear All,</div>
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<div class="MsoNormal">I try to call the customer twice but he did not pick the call, I will try to call him again by 5:00 pm and get back to you.</div>
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<div class="MsoNormal">Thx</div>
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<div class="MsoNormal">Mereen</div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, October 12, 2022 7:08 PM<br>
<b>To:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; [email-masked]; majed mereen &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#4952882] Store Issue</div>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Hilah Alolayan to HelpMaxAE</span></div>
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Comment added by : Abhilash Kuttalam<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM2BB65BAD4BCA400E8E55DAE2D64717EF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@majed mereen</span></a>
 please check and reply to all</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 5, 2022 7:22 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Store Issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM21343812D44145CFAF31F0DFC494CD2F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist with the below ASAP.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 11:22 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Store Issue</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Store Issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly help us to resolve this issue as there is no response from the 3rd party!<br>
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Problem Statement: Price difference.<br>
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Issue Description: The customer reported that he visited the store and bought an item worth (35 SAR), but when he went home he notice that he had been charged (40 SAR) for the item instead of (35 SAR). Attached the invoice and the tag on the item showing the
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Store name: max - Jeddah - Tahlia Park<br>
Customer name: Abdulrahman osama<br>
Customer phone number: 0558363521<br>
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Please check and advise with a list of the items received.<br>
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Thank you for your help<br>
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Regards,<br>
The Support Team</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952882" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952882</a>
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