Subject: New comment - [#4952882] Store Issue
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 16:08:17 +0000

There is a new comment in the ticket submitted by Hilah Alolayan to HelpMaxAE   Comment added by : Abhilash Kuttalam  Comment Content:  <div class="WordSection1">
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<a id="OWAAM2BB65BAD4BCA400E8E55DAE2D64717EF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@majed mereen</span></a> please check and reply to all</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, October 5, 2022 7:22 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Store Issue</div>
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<div class="MsoNormal">Hi <a id="OWAAM21343812D44145CFAF31F0DFC494CD2F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Please assist with the below ASAP.</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 11:22 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Store Issue</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Store Issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly help us to resolve this issue as there is no response from the 3rd party!<br>
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Problem Statement: Price difference.<br>
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Issue Description: The customer reported that he visited the store and bought an item worth (35 SAR), but when he went home he notice that he had been charged (40 SAR) for the item instead of (35 SAR). Attached the invoice and the tag on the item showing the
 price.<br>
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Store name: max - Jeddah - Tahlia Park<br>
Customer name: Abdulrahman osama<br>
Customer phone number: 0558363521<br>
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Please check and advise with a list of the items received.<br>
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Thank you for your help<br>
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Regards,<br>
The Support Team</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952882" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952882</a>
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