Subject: Note Added - [#4982322] Update order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 12:16:55 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4982322    Subject:  Update order status   Requester: TURKI SALEH    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Shipment delivered on 02/10/2022 Pls update status</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Gaurav Khemka</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Manager – Last Mile Ecommerce Operations</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Landmark Group</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div>From:<span lang="EN-US"> FarEye Support &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 12 October 2022 4:54 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Vishwajeet Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#4982322] - Update order status</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Gaurav/Nisha,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We are happy
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/337885" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337885</a>
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<span style="font-size:10.5pt;font-family:Roboto;color:#202124">Thanks and Regards,</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 10 Oct at 8:27 PM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Anurag Mishra</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><br>
</span><b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:black'>Technical Engineer</span></b><b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif'> |
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<a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#1155CC">www.getfareye.com</span></a></span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 10 Oct at 5:29 PM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Sir/Ma'am,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We have received your concern regarding Status update.<br>
We will revert you back as soon as we have an update or need any details to proceed further.<br>
We are working on the same.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/337885" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337885</a>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Pankaj Ramdoot</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Technical Engineer | FarEye</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Call: +91 70-6595-6595</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="font-size:12.0pt;font-family:Roboto;color:#1155CC">FarEye</span><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#1155CC'>-
 Enabling Digital Logistics</span></a></span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 10 Oct at 5:23 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: update the order status <br>
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Order Date : 26/9/2022<br>
Order ID: 6171011119<br>
Tracking ID: CRDSAL0587663122<br>
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Assistance Required: Mark the order as delivered.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create a return request and follow up for the same.<br>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تشغيل الأحد, 9 أكتوبر في 7:55 م
<span class="separator">, TURKI SALEH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<span style="font-size:9.0pt;color:#6F7071">تركي صالح</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46">Bot:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> من فضلك ادخل اسمك<br>
<b>Customer: </b>تركي صالح<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46"> عملية المرتجعات<br>
<b>Bot: </b>تريد إرجاع منتج؟ لا توجد مشكلة </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"> يمكنك الإرجاع خلال 3 خطوات سهلة<br>
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طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي"<br>
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قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك<br>
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أو اتصل على 8001111027 وسيقوم فريقنا بترتيب استلام المنتج منك<br>
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لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br>
<a href="https://helpsa.babyshopstores.com/ar/support/home" rel="noreferrer">https://helpsa.babyshopstores.com/ar/support/home</a><br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0556118281</span>
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<span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبت من بيبي شوب وحاب ارجع وما يظهر لي خيار الارجاع ويطلع لي ان الشحنة بالطريق مع اني مستلمها من اكثر من اسبوع</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا تركي ,شكراً لتواصلك معنا. معك هيلة<br>
كيف يمكنني مساعدتك؟</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اهلا اخت هيلة</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبت من بيبي شوب وحاب ارجع وما يظهر لي خيار الارجاع ويطلع لي ان الشحنة بالطريق مع اني مستلمها من اكثر من اسبوع</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:51 PM, 09th Oct</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تركي صالح</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبك رقم 6171011119</span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:51 PM, 09th Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكراً لك لتزويدي برقم الطلب، لحظات من فضلك لأتفقد الأمر</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:52 PM, 09th Oct</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:53 PM, 09th Oct</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سأقوم برفع طلب للفريق المعني ليتم تحديث حالة الطلب الخاصة بك لتتمكن من عمل الإرجاع</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:53 PM, 09th Oct</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تركي صالح</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرًا لك</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 09th Oct</span></div>
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</div>
</td>
</tr>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لا شكر على واجب</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 09th Oct</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 09th Oct</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/665908001849222" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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</tbody>
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</blockquote>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
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</blockquote>
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</blockquote>
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</blockquote>
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</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>337885:211857</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
</span>
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