Subject: New Reply Received - Late delivery + complaint over delivery agents
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 13:27:41 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Late delivery + complaint over delivery agents  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/F3FK6IZwBDJzreBG5aA_DQ~~/AALN9wA~/RgRlJVFIPVcDc3BjQgpjPMgdRGNqTprXUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
<div>Dear Team, </div>

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<div>Kindly note that the order was delivered today successfully. </div>

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<div>Best regards, </div>

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<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/10/2022 4:07 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#4982288] - Late delivery + complaint over delivery agents</div>

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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Hi Team,<br>
<br>
Problem Statement: Late delivery<br>
<br>
Order Date: 3/10/2022<br>
Order ID: 6172347721<br>
Tracking ID: SD008216179<br>
<br>
Assistance Required: Need urgent delivery</div>

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Issue Description: The order was shipped on 4/10/2022 but still not delivered to the customer.<br>
Please deliver the order on priority.</div>

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<div dir="ltr">The customer complains about the delivery representatives because they contacted him three times but all of them refuse to enter from the gate to deliver the order please contact the customer on the number (+966548232235) and deliver the order .</div>

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<div dir="ltr">See attached.</div>

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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Thank You,<br>
Max Support Team</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 9 Oct at 7:47 PM <span class="separator">, Wafa &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">issa</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> Hi, welcome to MaxFashion &#128075;مرحبًا بك في متاجر ماكس فاشون<br>
		<b>Bot: </b> ✍️ من فضلك ادخل اسمك<br>
		<b>Customer: </b> issa<br>
		<b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
		<b>Customer: </b> &#128230; حالة الطلب<br>
		<b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br>
		<b>Customer: </b> 6172347721<br>
		<b>Bot: </b> طلبك في الطريق &#128666;<br>
		<br>
		<br>
		تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD008216179" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD008216179</a><br>
		<br>
		<br>
		يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
		<b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
		<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
		<b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br>
		<b>Customer: </b> نعم<br>
		<b>Bot: </b> يرجى إدخال عنوان البريد الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> يرجى إدخال رقم الجوال المسجل<br>
		<b>Customer: </b> 0548232235</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:30 PM, 09th Oct</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا عيسى ,شكراً لتواصلك معنا. معك هيلة<br>
		كيف يمكنني مساعدتك؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:36 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:36 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">انا عندي مشكله في توصيل طلبياتي دايما المناديب تتهرب من التوصيل !</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:37 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">موقعي في اسكان أمني !! يجي المندوب يقول انا ما معي اقامتي !!!</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">كيف اتفاهم مع هذا العذر الجديد !؟</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:38 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">دقيقة من فضلك ليتم التحقق<br>
		إبقى معنا</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:38 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">غير المناديب اللي تسفهني ما ترد علينا</span></div>
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		<div><span class="separator">شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:41 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:41 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">سأقوم برفع شكوى لشركة الشحن برقم طلبك، وسأطلب منهم توصيل طلبك بأسرع وقت ممكن</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:41 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">سنوافيك بالمستجدات على البريد الإلكتروني</span></div>

		<div><span class="separator">[email-masked]</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:41 PM, 09th Oct</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">هذا مرتين تكون معها الشحنه ولا يرد علي !</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:41 PM, 09th Oct</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">issa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px"><span class="separator"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_000bc47f4a12bbc08e0f5ea0b40beaeec21a8e45d5728a8a5a8e558d74adbc38/img_udsqkmmqgp_2255be8b0c8b8b303f6d28ae6e2eeedc79312867eba2087ce79f6ac415bbdcfb.png"></span></div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:42 PM, 09th Oct</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">issa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">وهذا يقول بكرا والى ساعتك ماجاء بكرا !</span></div>
		</div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:42 PM, 09th Oct</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">issa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px"><span class="separator"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_000bc47f4a12bbc08e0f5ea0b40beaeec21a8e45d5728a8a5a8e558d74adbc38/img_4f9pp1n8a7_504260935c32641abb6c1dba720167e4a713f66099d37688d4daf6dd2d2867c9.png"></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:43 PM, 09th Oct</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">issa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">وهذا يمشي بدون اقامه!!!</span></div>
		</div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:43 PM, 09th Oct</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">أعتذر منك أشد اعتذار عما حصل</span></div>
		</div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:44 PM, 09th Oct</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">وسأقوم بإرفاق صور المحادثات مع الشكوى الخاصة بك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:44 PM, 09th Oct</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">07:46 PM, 09th Oct</span></div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">issa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">؟</span></div>
		</div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:47 PM, 09th Oct</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/665904166437925" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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