Subject: Note Added - [#4970513] Product complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 14:17:02 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4970513    Subject:  Product complaint   Requester: السلام عليكم    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMB3D72ADB4F3F4D7694391CB70C977812" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">WH has delivered wrong item, please ask team to replace with correct one.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur </span></div>
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<div>From:<span lang="EN-US"> Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 7 October 2022 12:07 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4970513] - Product complaint<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Hi
<a id="OWAAM4FD9BA5FAE0440819B4ADE5BF0247B85" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Please advise can we do the exchange, MOC case.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Ali
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 6, 2022 8:42 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4970513] - Product complaint</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Dear ,<br>
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Problem Statement: Wrong item delivered twice<br>
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Order Date: 22/9/2022<br>
Order ID: 6170058648<br>
Item ID: 164494693<br>
Territory: KSA<br>
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The customer informed us that he has ordered the above item . However, he received a completely different item as per the attached.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">the customer ordered the item during the national day offers.<br>
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Kindly check and revert.<br>
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Regards,<br>
The Support Team</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 6 Oct at 6:19 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">السلام عليكم
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
 wrote: </span></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في سنتربوينت</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">عملية المرتجعات</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">تريد إرجاع منتج؟ لا توجد مشكلة </span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">يمكنك الإرجاع خلال 3 خطوات سهلة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة
</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>"<span lang="AR-SA" dir="RTL">حسابي</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>".<br>
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<span lang="AR-SA" dir="RTL">قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">أو اتصل على 8001111027 وسيقوم فريقنا بترتيب استلام المنتج منك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة</span><br>
<a href="https://helpsa.splashfashions.com/ar/support/home" rel="noreferrer">https://helpsa.splashfashions.com/ar/support/home#</a><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<span lang="AR-SA" dir="RTL">إبقى معنا</span></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">يلعبون ع الناس تحطون عروووض وترسلون منتجات اخرى</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:11 PM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:13 PM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نحن آسفون حقًا إذا استغرقنا وقتًا أطول من المعتاد للعودة إليك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.<br>
<br>
<span lang="AR-SA" dir="RTL">يعمل فريقنا على حل مشكلتك ، وسنقوم بالرد عليك في أقرب وقت ممكن</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<span lang="AR-SA" dir="RTL">سنوافيك بالمستجدات فور استلامنا لرد من قبل الفريق عبر الايميل</span></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:13 PM, 06th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">فجر الدوسري</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">هذا كلامك كل مره</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:14 PM, 06th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">فجر الدوسري</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">مافيه استجابه ابدا</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:14 PM, 06th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">فجر الدوسري</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لاكن انا سويت شكوى في وزاره التجاره</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:14 PM, 06th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">فجر الدوسري</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">والامور تاخذ مجراها</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:15 PM, 06th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">فجر الدوسري</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png"></span><span style="color:#3F3F46"></span>
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<span style="color:#3F3F46"><img width="757" height="1600" style="width:7.8833in;height:16.6666in" id="_x0000_i1027" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_6d243b21d985f51c948c53739e3763b127a2838303fa5489fe4abd9c0891fc82/img_ae4jja0ggj_0f8c48ab49f06a8103547765a40c14359ae66b080727e917ef0c57133eb83f98.jpeg"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:15 PM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">أعتذر منك أشد عما حصل، هذه ليست التجربة التي نرغب أن تحضوا بها عند التسوق معنا</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:16 PM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:18 PM, 06th Oct</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/661325235673046" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</blockquote>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4970513:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US"></span>
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</div>

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