Subject: Note Added - [#4959935] Update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 07:30:31 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4959935    Subject:  Update order status   Requester: Huda    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>This is delivered on 03/10/2022</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Gaurav Khemka</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Manager – Last Mile Ecommerce Operations</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Landmark Group</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Mobile    : +971 56 1139073</span></div>
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<div>From:<span lang="EN-US"> FarEye Support &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 6 October 2022 9:27 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Vishwajeet Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#4959935] - Update order status</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Nisha/Gaurav,</span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Please provide your approval for this status update request so that we may proceed further.</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>@Centrepoint Support Team, Please provide the delivery timestamp.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/337164" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337164</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222'>Vaibhav Thathola</span></i><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span></b><i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222'>ll Technical
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="font-size:12.0pt;font-family:Roboto;color:#1155CC">FarEye</span><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#1155CC'>-
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Thu, 6 Oct at 9:04 PM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Greeting from FarEye!<br>
We have received your concern regarding the status update.<br>
We will revert you back as soon as we have an update or need any details to proceed further.<br>
We are working on the same.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/337164" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337164</a>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Thanks and Regards,</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Saurabh Deo,</span></strong><strong><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span></strong><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Technical
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a href="https://www.getfareye.com/" rel="noreferrer">FarEye - Enabling Digital Logistics</a></span></div>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Call: +91 7065956595</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Thu, 6 Oct at 9:00 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4959935" rel="noreferrer">#4959935</a> </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: update order status <br>
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Order Date : 30/9/2022<br>
Order ID: 6171806955<br>
Tracking ID: CRDSAL0591101322<br>
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Assistance Required: Mark the order as delivred.<br>
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the customer has confirmed to us that he/ she received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 6 Oct at 3:55 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
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<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46"> عملية المرتجعات<br>
<b>Bot: </b>تريد إرجاع منتج؟ لا توجد مشكلة </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"> يمكنك الإرجاع خلال 3 خطوات سهلة.<br>
<br>
<br>
طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي".<br>
<br>
<br>
قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك.<br>
<br>
<br>
أو اتصل على 8001111027 وسيقوم فريقنا بترتيب استلام المنتج منك.<br>
<br>
<br>
لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br>
<a href="https://helpsa.splashfashions.com/ar/support/home" rel="noreferrer">https://helpsa.splashfashions.com/ar/support/home#</a><br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:50 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عزيزي العميل ,شكراً لتواصلك معنا. معك أميره<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:50 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">هدى</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">انا طلبت طلبيه واستلمته قبل اربع او ثلاث ايام</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:50 AM, 06th Oct</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">هدى</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وابي ارجع بعض من الطلبيه</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:51 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">هدى</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لكن بالموقع طالع للحين ما استلمت الطلبيه</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:51 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه' </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:51 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">هدى</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وخدمه العملاء امس قال رفعت لك طلب وللحين ما اشوف شي تغير</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:51 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعم صحيح لديك طلب مرفوع</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:52 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سوف اقوم برفعه مره اخرى للاستعجال</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:52 AM, 06th Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:52 AM, 06th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">هدى</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">٦١٧١٨٠٦٩٥٥</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:53 AM, 06th Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعمل على طلبك ونطلب منك تزويدنا بمزيد من الوقت شاكرين صبركم وحسن تفهمكم</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:53 AM, 06th Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:55 AM, 06th Oct</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/664090776046262" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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<div> </div>
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</blockquote>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>337164:211857</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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