Subject: Ticket Assigned - App Issue _ 4904864
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 10:22:56 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  App Issue _ 4904864 شيماء                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  شيماء Bot:  Hi شيماء, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  541870045            02:13 PM, 22nd Sep                     شيماء                    Ok           02:16 PM, 22nd Sep                   Hilah                   مرحبا شيماء  ,شكراً لتواصلك معنا. معك هيلة كيف يمكنني مساعدتك؟           02:17 PM, 22nd Sep                     شيماء                    هيلة قمت بمسح التطبيق واعادة تثبيته ولم ينجح الأمر           02:18 PM, 22nd Sep                     شيماء                    مازال هناك خطأ ال API client عندما أحدث سلة مشترياتي           02:19 PM, 22nd Sep                   Hilah                   تقبلي كامل اعتذارنا على الازعاج الذي تسببنا به            02:19 PM, 22nd Sep                   Hilah                   سأقوم برفع المشكلة إلى الفريق التقني           02:20 PM, 22nd Sep                   Hilah                   سنوافيك بالمستجدات عل البريد الإلكتروني  [email-masked]           02:20 PM, 22nd Sep                   Hilah                   نطلب منك السماح لنا ببعض الوقت لنتمكن من عمل المطلوب           02:20 PM, 22nd Sep                     شيماء                    تمام .. انتظر .. لا عليك           02:20 PM, 22nd Sep                     شيماء                    أكيد           02:20 PM, 22nd Sep                   Hilah                   كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا            02:22 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4905214