Subject: Ticket Assigned - Late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 11:09:42 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery amr abdelaziz                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  amr abdelaziz Bot:  Hi amr abdelaziz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6168886003 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=48312940082     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0560599417            03:04 PM, 21st Sep                   Hilah                   Hi Amr. Thank you for contacting us. My name is Hilah. How may I help you today?           03:04 PM, 21st Sep                     amr abdelaziz                    i made an order a few days ago           03:05 PM, 21st Sep                     amr abdelaziz                    i want to know when it will be delievered           03:05 PM, 21st Sep                   Hilah                   Please allow me a moment to check this for you.           03:06 PM, 21st Sep                     amr abdelaziz                    ok           03:06 PM, 21st Sep                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           03:06 PM, 21st Sep                   Hilah                   Is this the correct phone number 560599417?           03:06 PM, 21st Sep                     amr abdelaziz                    yes           03:06 PM, 21st Sep                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           03:07 PM, 21st Sep                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:07 PM, 21st Sep                     amr abdelaziz                    ok           03:08 PM, 21st Sep                     amr abdelaziz                    thank you           03:08 PM, 21st Sep                   Hilah                   you're most welcome           03:09 PM, 21st Sep                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 21st Sep                     amr abdelaziz                    thanks           03:09 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4901360