Subject: Note Added - [#4895894] Update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 10:22:25 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4895894    Subject:  Update order status   Requester: aeman kafil    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav/Nisha,</div>
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<div dir="ltr">Please provide your approval so we can proceed further. </div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/333318" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/333318</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<strong>Anurag Mishra</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            On
                            Tue, 20 Sep at  3:32 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>Problem Statement: update the order status <br> <br>Order Date : 17/9/2022<br>Order ID: 6168857013<br>Tracking ID: CRDSAL0578836722<br><br>Assistance Required: Mark the order as delivered.</div>
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<br>the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create a return request and follow up for the same.</div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE4MjUzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Iegcvws3oZhO8uBym-IcFiSYqDrJQWiaFE1ZBqEXJp0" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="2044000182532"></div>
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<br>Regards,<br>​The Support Team<div></div>
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                            On
                            Tue, 20 Sep at 10:25 AM
                            <span class="separator">,  aeman kafil &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">aeman kafil</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
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<b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> ✍️ Please enter your name<br><b>Customer: </b> Start Again<br><b>Customer: </b> aeman kafil<br><b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> Hi aeman kafil, what do you need help with?<br><b>Bot: </b> Hi aeman kafil, what do you need help with?<br><b>Customer: </b> &#128257; Returns Process<br><b>Bot: </b> </div>
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<strong>Want to return something?</strong> </div>
<div>No problem. &#129303; You can do it in 3 easy ways:</div>
<br><div>1. Request a return online. Simply go to order history in My Account.</div>
<br><div>2. Drop into one of our nearest stores and hand over your return.</div>
<br><div>3. Or call us on 800-1111027 and our team will arrange a return pickup.</div>
<br><div>For more details, check out  <a target="_blank" href="https://helpsa.centrepointstores.com/en/support/home" rel="noreferrer">Returns Process </a>under<a target="_blank" href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915" rel="noreferrer"> Help Centre</a>.</div>
<br><b>Bot: </b> Before you go, would you like to rate our Customer Service<br><i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please enter your Email address<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> Please enter your Phone number<br><b>Customer: </b> 0541040694<br><div></div>
</div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:18 AM, 20th Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Hi Aeman . Thank you for contacting us. My name is Hilah. How may I help you today?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:18 AM, 20th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">aeman kafil</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Yesterday i received my order but in app still show under processing</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:19 AM, 20th Sep</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Could you please share your order number so that I can assist you further?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:20 AM, 20th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">aeman kafil</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6168857013</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:20 AM, 20th Sep</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for sharing the order details. Please allow me a moment to check this for you.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:21 AM, 20th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">aeman kafil</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Omy</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:21 AM, 20th Sep</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">aeman kafil</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Oky</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:21 AM, 20th Sep</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for allowing me the time to check. I appreciate your patience.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:22 AM, 20th Sep</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team to update the order status and will be in touch with you asap to assist you in resolving this concern.<br><br>We request you to please allow us some time so we can work on this and do the needfu</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:22 AM, 20th Sep</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px">
<div>we will keep you updated on</div>
<div>[email-masked]</div>
</div>        <div style="color: #999999;font-size: 11px;clear: right">10:23 AM, 20th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">aeman kafil</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Thnx.</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:23 AM, 20th Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>you're most welcome</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:25 AM, 20th Sep</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>It was a pleasure to assist you. Thank you for shopping with us.<br><br>Have a wonderful day.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:25 AM, 20th Sep</div>
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