Subject: Note Added - [#4718410] courier issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 06:43:23 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4718410    Subject:  courier issue   Requester: شهاب الدين عمر    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Faraz,</div>
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<div class="MsoNormal">To which account customer has done the payment. Can we recover the amount from that account.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 19, 2022 3:06 PM<br>
<b>To:</b> Shoeb Khan &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;; Karim Asklany &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; BM Olm Dammam &lt;[email-masked]&gt;; Bikram Neupane &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4718410] - courier issue</div>
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<div class="MsoNormal">Hi <a id="OWAAM94B34F44DCEE4F98A8EB67078F459BAC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</div>
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<div class="MsoNormal">Reminder. Please assist.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 12, 2022 4:41 PM<br>
<b>To:</b> Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bikram Neupane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4718410] - courier issue</div>
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<div class="MsoNormal">HI <a id="OWAAM6472E87AC7DE41CFA1F64BD10FBD64B7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</div>
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<div class="MsoNormal">Can we do anything in such case?</div>
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<b>From:</b> Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 10, 2022 10:44 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bikram Neupane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4718410] - courier issue</div>
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<div class="MsoNormal"><span style="color:black">Dear team</span></div>
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<div class="MsoNormal"><span style="color:black">Greetings , we have investigated the below matter &amp; there is no mistake of the courier person .</span></div>
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<div class="MsoNormal"><span style="color:black">Since it is a wrong procedure despite the courier person told not to send any amount to STC pay, but customer has transferred the amount to a wrong STC pay account without any acknowledgement of the courier person,
 &amp; how we can say courier is responsible for this thing..</span></div>
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<div class="MsoNormal"><span style="color:black">Thanks </span></div>
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<div class="MsoNormal"><span style="color:black">Shoeb </span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 9, 2022 4:14 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4718410] - courier issue</div>
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<div class="MsoNormal">Hi <a id="OWAAM6B4B029C3DA34A82B80005FBFFEB73A4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shoeb Khan</span></a>
<a id="OWAAM60006E61A571447888D01D901A4CFB2F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akash Datla</span></a>
<a id="OWAAMCED9048E6B7A480D82E2DA4CB3BA8B60" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karim Asklany</span></a>,</div>
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<div class="MsoNormal">Please update.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 9, 2022 2:24 PM<br>
<b>To:</b> Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4718410] - courier issue</div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">kindly update if the issue resolved
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund Not Processed<br>
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Order Date: 30/7/2022<br>
Order ID: 6158575696<br>
Return Tracking ID: FC0801220003290<br>
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Issue Description: order was placed on 30/7/2022 and was shipped to LMG on 1/8/2022, However, the order is NDR, and its cash upon delivery, but the CX informed us that he already paid the amount (SAR 278.00) to the delivery agent with the number (0543174991)
 via STC Pay on 4/8/2022<br>
Kindly process the refund asap.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 6 Sep at 4:16 PM
<span class="separator">, Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">++<a id="OWAAM8CD85912A9AA476D8EE58C8E5FE2BDC4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shoeb Khan</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 6, 2022 3:13 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4718410] - courier issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM4D11AAAD24E1413BB736B9B68EDAA71B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BM Olm Dammam</span></a>
<a id="OWAAM65B9F5BAF2E247AE9171A94092CF46B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akash Datla</span></a>
<a id="OWAAM2377B692FEC24476803F2B907D676F4B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karim Asklany</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist with the below issue ASAP.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 15, 2022 1:50 PM<br>
<b>To:</b> BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4718410] - courier issue</span>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></u></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Refund Not Processed<br>
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Order Date: 30/7/2022<br>
Order ID: 6158575696<br>
Return Tracking ID: FC0801220003290<br>
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Issue Description: order was placed on 30/7/2022 and was shipped to LMG on 1/8/2022, However, the order is NDR, and its cash upon delivery, but the CX informed us that he already paid the amount (SAR 278.00) to the delivery agent with the number (0543174991)
 via STC Pay on 4/8/2022<br>
Kindly process the refund asap.<br>
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Regards,<br>
The Support Team </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 13 Aug at 9:22 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund Not Processed<br>
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Order Date: 30/7/2022<br>
Order ID: 6158575696<br>
Return Tracking ID: FC0801220003290<br>
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Issue Description: order was placed on 30/7/2022 and was shipped to LMG on 1/8/2022, However, the order is NDR, and its cash upon delivery, but the CX informed us that he already paid the amount (SAR 278.00) to the delivery agent with the number (0543174991)
 via STC Pay on 4/8/2022<br>
Kindly process the refund asap.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 11 Aug at 3:37 PM
<span class="separator">, </span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>شهاب</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>الدين</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>عمر</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
 wrote: </span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>شهاب الدين عمر<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>طلبات الاسترداد النقدي<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>هل قمت بإرجاع طلبك؟</span></strong><span style="color:#3F3F46"> سنقوم بإصدار استرداد نقدي حالما نستلم المنتجات المرجعة ونتحقق منها. ستقوم باسترداد
 المبلغ حسب وسيلة الدفع المستخدمة.</span><span style="color:black"> </span>
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>الدفع عبر البطاقة</span></strong></span></b><span style="color:#3F3F46"> – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.</span><span style="color:black">
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الدفع عبر PayPal</span></strong><span style="color:#3F3F46"> – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.</span><span style="color:black">
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الدفع عبر سداد أو نقدًا</span></strong><span style="color:#3F3F46"> – ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً
 كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل. </span>
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>قمت بإلغاء طلبك؟</span></strong></span></b><span style="color:#3F3F46"> ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.</span><span style="color:black">
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>الدفع عبر البطاقة</span></strong></span></b><span style="color:#3F3F46"> – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.</span><span style="color:black">
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الدفع عبر PayPal</span></strong><span style="color:#3F3F46"> – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.</span><span style="color:black">
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>سداد أو نقدًا</span></strong><span style="color:#3F3F46"> - ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً كمستخدم،
 أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل. </span>
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات. سيترتب على هذا أيضًا تأخير في عملية الاسترداد النقدي.</span><span style="color:black">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لمزيد من التفاصيل يرجى قراءة عملية
<strong><span style='font-family:"Calibri",sans-serif'>الإرجاع</span></strong> و <strong>
<span style='font-family:"Calibri",sans-serif'>سياسة الإرجاع</span></strong> في مركز المساعدة.</span></div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0543172073</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبًا نايف ، شكرًا لتواصلك معنا. اسمي شيهانه ، يسرني مساعدتك.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تم تحويل مبلغ الشحنه لمندوب توصيل سنتربوينت الي حساب المندوب في محفظة stcpay و ذلك حسن طلب المندوب. بعد تحويل المبلغ للمندوب لم يقم بتسليم الشحنه. إشعار تحويل المبلغ.. An outbound transfer
 of SAR 278.00 to 966549741774 with transaction reference FT22216M89PN on 04/08/22 17:59 رقم الطلب 6158575696 رقم هاتف المندوب 0543174991</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">رقم الطلب 6158575696</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:23 PM, 11th Aug</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:24 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا. بإنتظاركم</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:25 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نرجو منك التواصل مع المندوب حيث انه لا تتوفر لدينا خاصية الدفع عبر استيسي باي</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:26 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:26 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تم التواصل مع المندوب و لم يتم الإستجابه لتوصيل الطلب أو إرجاع المبلغ</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:27 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">أطلب رفع شكوي علي مندوب توصيل سنتربوينت</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:28 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كيف يمكن رفع الشكوي؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:29 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ارجو تزويدي برقم المندوب و صورة من الحوالة لتحقق باكمل وجه</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:30 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div>
<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">رقم المندوب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:31 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">رقم جوال المندوب 0543174991</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:31 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">An outbound transfer of SAR 278.00 to 966549741774 with transaction reference FT22216M89PN on 04/08/22 17:59</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:33 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">الحواله الي محفظة stcpay An outbound transfer of SAR 278.00 to 966549741774 with transaction reference FT22216M89PN on 04/08/22 17:59</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:33 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_22" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDE2OTA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIr_GUB13BuPFPwTdZ-R9kKoTO0j8kBwutzJTDZZtVc" data-id="2044000169060" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:33 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">شهاب الدين عمر</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا جزيلا. أقدر لفريق سنتربوينت حسن التعاون</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:34 PM, 11th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نرجو العلم انه وسائل الدفع المتوفره لدينا هي الدفع عند الاستلام و بطاقه الفيزا و باي بال و تابي فقط</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:36 PM, 11th Aug</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:36 PM, 11th Aug</span></div>
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