Subject: Ticket Assigned - Conversation with manar
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 04:13:10 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manar manar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  manar Bot:  Hi manar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0500131822            08:04 AM, 20th Sep                   Hilah                   Hi Manar. Thank you for contacting us. My name is Hilah. How may I help you today?           08:05 AM, 20th Sep                     manar                    Hilah would you please cancel this order for me 6167847406           08:06 AM, 20th Sep                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:06 AM, 20th Sep                     manar                    And ask them to not contact me on my phone because the order in the store i didnot even receivesd it           08:06 AM, 20th Sep                     manar                    I did not receive it yet           08:07 AM, 20th Sep                     manar                    But i need to cancel it           08:07 AM, 20th Sep                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           08:07 AM, 20th Sep                   Hilah                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           08:07 AM, 20th Sep                   Hilah                    The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.            08:07 AM, 20th Sep                   Hilah                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           08:08 AM, 20th Sep                     manar                    Yeah i know there are many promotions these days and i keep ordering and i am gonna pick them up all at once           08:08 AM, 20th Sep                     manar                    But at this moment i need to cancel this one plz           08:08 AM, 20th Sep                   Hilah                   I'm sorry but the order can not be canceled now, you have to wait 14 days and it will be canceled if not collected           08:09 AM, 20th Sep                     manar                    Okay make it as picked up so i can order for returen from the app           08:09 AM, 20th Sep                     manar                    Sorry i ask for return           08:10 AM, 20th Sep                   Hilah                   Did you picked the order ?           08:10 AM, 20th Sep                     manar                    No           08:10 AM, 20th Sep                     manar                    But to be able to cancel it from here           08:11 AM, 20th Sep                     manar                    I made this before and it worked           08:11 AM, 20th Sep                   Hilah                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           08:11 AM, 20th Sep                   Hilah                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           08:11 AM, 20th Sep                     manar                    Umm okay           08:12 AM, 20th Sep                     manar                    Thx           08:12 AM, 20th Sep                     manar                    Hilah           08:12 AM, 20th Sep                     manar                    Have a nice day           08:12 AM, 20th Sep                   Hilah                   you're most welcome           08:12 AM, 20th Sep                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 AM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4895626